Complaint Management System

Aria’s CMS is crucial for improving customer experience, ensuring accountability, and addressing potential risks in the organization. Complaint management system is a software application designed to help organizations efficiently receive, process, track, and resolve customer complaints. It ensures that customer feedback is managed professionally and timely, improving service quality and customer satisfaction. It streamlines the process of receiving, tracking, managing, and resolving complaints to improve customer satisfaction and service quality. It automates complaint tracking, ensures timely resolution, and improves customer satisfaction. It ensures that complaints are logged, tracked, resolved, and reported in a systematic manner to improve customer satisfaction and service quality. The system helps organizations identify issues, address them promptly, and maintain a positive relationship with customers.

Complaint management system Company in South Africa

Aria Telecom is a leading Complaint Management System (CMS) company in South Africa, offering cloud-based and customized solutions tailored to various industries including government, telecom, healthcare, utilities, and more. Our CMS streamlines the entire complaint resolution process, ensuring faster response times, improved customer satisfaction, and compliance with industry regulations. Whether for real-time tracking or integrating with existing CRM systems, Aria Telecom’s CMS is designed for seamless operation and optimal user experience in South Africa. . It can be tailored to specific industries, such as healthcare, retail, or telecom, depending on the needs of the business.

Complaint management system provider in South Africa

Aria Telecom is a Complaint Management System provider in South Africa from many years with 5000+ satisfied clients, offering a cloud-based solution designed to streamline the tracking, management, and resolution of customer complaints. The system is tailored to meet the needs of various industries and ensures efficient communication, faster response times, and improved customer satisfaction. This solution is scalable, secure, and easy to integrate; helping businesses in South Africa enhance their customer service and operational efficiency. With advanced features tailored to meet the unique needs of businesses in various sectors, Aria Telecom helps organizations improve customer satisfaction, streamline workflows, and enhance communication through its user-friendly and customizable platform.

Complaint management system supplier in South Africa

Aria Telecom is a leading Complaint Management System (CMS) supplier in South Africa since 2004, offering advanced and customizable solutions to help businesses efficiently handle customer complaints and feedback. Our Complaint Management System (CMS) is a software tool used by organizations to handle customer complaints, feedback, and inquiries effectively. The company offers innovative solutions tailored to streamline and optimize the complaint handling process, helping businesses improve their customer service and satisfaction. With a focus on ease of use and scalability, Aria Telecom ensures that organizations can efficiently track, manage, and resolve complaints in real time.

Our Testimonials

Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.

E. Prasad - Customer

We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services

Rohit Kumar - Customer

We are using the Dialer of Aria Telecom Solutions. Aria Dialer is being used since 2010. Product is advantageous towards customer satisfaction

Ramesh kumar - Customer

We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch

Sumit Nigam - Customer

We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions (p) Ltd. Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.

Udham Singh Nagar - Customer

We are using Voice Logger of Aria Telecom Solutions Pvt. Ltd. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.

Vikas Bhatt - Customer

As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.

Rahul Kumar - Customer

I am using Voice Logger since 3 years in 5 different locations. Product is really good and the service they provide is on time.

Adarsh Verma - Customer

I am glad to share my feedback with you and convey to all concerned as well. I would like to appreciate Mr. Navdeep Chauhan and Aria Telecom as i contacted him and shared my issue he explained and well managed and make me understand about the process and further knowledge too . It is new experience for me and want to thank you from core of my heart for him ( Mr. Navdeep Chauhan) As per my experience he is very active on his work and full of experience and way to explain "Mentor". I have 15 years of experience in BPO and met many minds and experiences . He is one of diamond !! "Good Luck !! Thank you for coaching me you are a True Mentor "`

Ashwani Thakur IT Manager - Customer

Dear Team, I would like to inform that we always have received support & provide satisfaction resolution on highlighted concern from support team... Thanks All.

P S Team Leader - Customer

I would like to appreciate the level of customer service provided to be by Aria Support Team. After a call our issue has been resolved immediately. Really amazing customer service for the dialer!" Thanx for the best support.

Rajkumar Kumar IT Manager - Customer

"I'd like to compliment you on your fast and efficient online support for the call centre solutions. I have just had a very pleasant and helpful experience with your Aria support Team. Brilliant service, they are patient, prompt, polite. Highly recommended!"

Ajay Ganguly Sr Executive - Customer