Call center solutions have evolved from rudimentary stand-alone operations deployed over a single channel to multi channel and omni channel communication system, multi function units for handling customer relationship management. > Today’s Call centers take care of inbound and outbound calls, e-mail, Web inquiries and chat — globally, and across multiple business dimensions. Accordingly, future Call center must provide:> Cloud hosting: The ability to deliver communications as a service.> Social media capabilities: The access and capabilities needed to resolve queries originating from social media.> Ubiquitous smartphone access: The tools needed to equip contact center agents with real-time contextual information.> Video enablement: The capability to engage in face-to-face video-linked calls.> Virtual contact centers: SIP-enabled contact centers to help reduce cost and complexity.> Advanced analytics: Tools that analyze volumes of unstructured data and deliver crucial insights into customer behavior.> Overall, customers still favor phone calls as their preferred mode of contact — choosing that channel over social media, Web chat and text, as well as other channel> E-mail is the second most favored method — even among older generations.> Web chat, Web self-service, text messaging, social media and video conferencing appeal more strongly to younger generations The Increasing Use of Social Media Social platforms are quickly becoming an important mode of interaction, and customers increasingly look to social media to interact with enterprises. Rather than having to obediently wait on help lines or for e-mail support, customers now have a voice on social channels, and want to be heard by a mass audience — sometimes creating a viral effect.> Smartphone Adoption With the explosion of smartphone devices and mobile apps, more and more customers are demanding access to customer service through these channels.> Omni Channel Communication Solution Enablement Younger customers expect organizations to respond to their queries through a variety of channels — traditional phones, the Web, e-mail, social media and smartphones.> Interactive Voice Response (IVR) can be a part of it. This automated telephony system can interact with customers to avoid a long waiting time. They reroute calls to the best agent available for a faster problem-solving that would lead to better customer satisfaction.
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Our Testimonials
Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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