Cloud Based Complaint Management CRM in India for Efficient Customer Resolution

Aria Telecom, a trusted telecom and CRM solutions provider since 2004, offers a powerful Cloud Based Complaint Management CRM in India designed for businesses that need fast, reliable, and transparent complaint resolution. Our cloud-hosted CRM platform helps organizations manage customer grievances, assign technicians, track resolution status, and maintain service-level compliance from anywhere.

Ideal for service providers, utilities, manufacturers, government departments, and support centers, Aria’s Complaint Management System India ensures no complaint is missed, delayed, or mishandled.

Aria Telecom’s Complaint Management System India

As a leading provider of Complaint Management CRM India, Aria Telecom helps businesses automate support processes with an intuitive and easy-to-use platform. The system allows customers to raise tickets through calls, emails, WhatsApp, or web forms—while agents track and resolve them using real-time dashboards.

Key features include:

Ticket creation from multiple channels
Auto-assignment to departments or technicians
SMS/email/WhatsApp notifications
Technician route and time tracking
Ticket closure with customer feedback
SLA monitoring and escalation matrix
Analytics, reports, and performance dashboards

Our Cloud Helpdesk CRM India runs on secure infrastructure with high uptime and remote accessibility.

Ideal for Multi-Location Service Teams

Aria Telecom’s Cloud Based Complaint Management CRM in India is perfect for organizations that handle field complaints, remote service delivery, or branch-based operations. It helps managers assign tasks, monitor job status, and reduce turnaround time.

Use cases include:

Appliance repair and AMC ticketing
Telecom and internet service requests
Facility management and maintenance teams
Consumer product warranties and support
Government public grievance redressal systems

With Customer Complaint Tracking India, your organization maintains complete transparency and accountability in service delivery.

Why Choose Aria Telecom’s Complaint CRM in India?

20+ years in CRM and telecom software development
100% cloud-hosted, mobile-accessible platform
Real-time technician tracking and geo-logging
Role-based access, notifications, and escalation
Multilingual user interface for regional support
Integration with IVR, Dialer, WhatsApp & Email

Our Ticketing CRM Software India is already deployed across PSUs, smart city projects, government departments, and private enterprises.

Contact Aria Telecom Today

Looking to simplify and automate your complaint handling process?

Choose Aria Telecom’s Cloud Based Complaint Management CRM in India for faster resolution, better customer satisfaction, and complete operational control.

Our Testimonials

Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.

E. Prasad - Customer

We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services

Rohit Kumar - Customer

We are using the Dialer of Aria Telecom Solutions. Aria Dialer is being used since 2010. Product is advantageous towards customer satisfaction

Ramesh kumar - Customer

We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch

Sumit Nigam - Customer

We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions (p) Ltd. Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.

Udham Singh Nagar - Customer

We are using Voice Logger of Aria Telecom Solutions Pvt. Ltd. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.

Vikas Bhatt - Customer

As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.

Rahul Kumar - Customer

I am using Voice Logger since 3 years in 5 different locations. Product is really good and the service they provide is on time.

Adarsh Verma - Customer

I am glad to share my feedback with you and convey to all concerned as well. I would like to appreciate Mr. Navdeep Chauhan and Aria Telecom as i contacted him and shared my issue he explained and well managed and make me understand about the process and further knowledge too . It is new experience for me and want to thank you from core of my heart for him ( Mr. Navdeep Chauhan) As per my experience he is very active on his work and full of experience and way to explain "Mentor". I have 15 years of experience in BPO and met many minds and experiences . He is one of diamond !! "Good Luck !! Thank you for coaching me you are a True Mentor "`

Ashwani Thakur IT Manager - Customer

Dear Team, I would like to inform that we always have received support & provide satisfaction resolution on highlighted concern from support team... Thanks All.

P S Team Leader - Customer

I would like to appreciate the level of customer service provided to be by Aria Support Team. After a call our issue has been resolved immediately. Really amazing customer service for the dialer!" Thanx for the best support.

Rajkumar Kumar IT Manager - Customer

"I'd like to compliment you on your fast and efficient online support for the call centre solutions. I have just had a very pleasant and helpful experience with your Aria support Team. Brilliant service, they are patient, prompt, polite. Highly recommended!"

Ajay Ganguly Sr Executive - Customer