Cloud Call Center Software in India for Scalable and Smart Communication

Aria Telecom, a leading telecom technology company since 2004, offers cutting-edge Cloud Call Center Software in India for businesses looking to scale operations, improve agent productivity, and deliver seamless customer experiences.

Our hosted platform enables remote and multi-location teams to manage inbound and outbound communications via voice, chat, email, and WhatsApp—all through a single unified dashboard. With built-in call routing, CRM integration, and analytics, Aria’s cloud solution is ideal for startups, enterprises, BPOs, and government helplines.

Aria Telecom’s Cloud Based Call Center Solution India

Our Cloud Based Call Center Solution India helps organizations eliminate the need for physical servers or on-premise telephony infrastructure. Agents can log in from anywhere and start calling, while supervisors monitor live activities and campaign performance in real time.

Key features include:

Inbound, outbound, and blended call support
Automatic Call Distribution (ACD)
Predictive, progressive & preview dialers
CRM and lead management integration
Real-time call monitoring and whisper coaching
Multi-language IVR and smart call routing
Detailed reporting, logs, and dashboards

Our solution supports PRI, SIP, GSM, and cloud telephony interfaces.

Hosted Call Center Software India for Flexible Teams

The rise of remote work and distributed call centers demands flexibility. Aria’s Hosted Call Center Software India empowers businesses with reliable communication and centralized control—whether you have 5 agents or 500.

Use cases include:

Telemarketing and outbound sales campaigns
Helpdesk and customer support lines
Appointment booking and feedback collection
Government helpline or emergency response centers
Educational and loan counseling services

With Omnichannel Cloud Contact Center India, users can switch between channels and retain customer history across touchpoints.

Why Choose Aria Telecom’s Cloud Call Center Software in India?

20+ years in telecom and software innovation
ISO-certified, scalable, and fully secure cloud infrastructure
Plug-and-play deployment with minimal setup time
Integrates with third-party CRMs and APIs
Customizable agent dashboards and access controls
Dedicated onboarding, training, and AMC support

Whether you're launching a new call center or upgrading from legacy systems, our Cloud Call Center CRM Integration India ensures a smooth, modern experience.

Get Started with Aria Telecom

Looking for a reliable and scalable cloud solution to manage customer calls and campaigns?

Choose Aria Telecom’s Cloud Call Center Software in India — built for performance, reliability, and growth.

Our Testimonials

Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.

E. Prasad - Customer

We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services

Rohit Kumar - Customer

We are using the Dialer of Aria Telecom Solutions. Aria Dialer is being used since 2010. Product is advantageous towards customer satisfaction

Ramesh kumar - Customer

We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch

Sumit Nigam - Customer

We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions (p) Ltd. Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.

Udham Singh Nagar - Customer

We are using Voice Logger of Aria Telecom Solutions Pvt. Ltd. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.

Vikas Bhatt - Customer

As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.

Rahul Kumar - Customer

I am using Voice Logger since 3 years in 5 different locations. Product is really good and the service they provide is on time.

Adarsh Verma - Customer

I am glad to share my feedback with you and convey to all concerned as well. I would like to appreciate Mr. Navdeep Chauhan and Aria Telecom as i contacted him and shared my issue he explained and well managed and make me understand about the process and further knowledge too . It is new experience for me and want to thank you from core of my heart for him ( Mr. Navdeep Chauhan) As per my experience he is very active on his work and full of experience and way to explain "Mentor". I have 15 years of experience in BPO and met many minds and experiences . He is one of diamond !! "Good Luck !! Thank you for coaching me you are a True Mentor "`

Ashwani Thakur IT Manager - Customer

Dear Team, I would like to inform that we always have received support & provide satisfaction resolution on highlighted concern from support team... Thanks All.

P S Team Leader - Customer

I would like to appreciate the level of customer service provided to be by Aria Support Team. After a call our issue has been resolved immediately. Really amazing customer service for the dialer!" Thanx for the best support.

Rajkumar Kumar IT Manager - Customer

"I'd like to compliment you on your fast and efficient online support for the call centre solutions. I have just had a very pleasant and helpful experience with your Aria support Team. Brilliant service, they are patient, prompt, polite. Highly recommended!"

Ajay Ganguly Sr Executive - Customer