Cloud Complaint Tracking System in India for Real-Time Resolution

Aria Telecom, a trusted provider of telecom and enterprise CRM solutions since 2004, offers a powerful Cloud Complaint Tracking System in India designed to streamline customer grievance handling. Our system enables businesses, municipalities, utilities, and service providers to register, assign, and track complaints in real-time—improving transparency, efficiency, and customer satisfaction.

With our fully hosted infrastructure, organizations can manage support operations across multiple locations from a single dashboard.

Aria Telecom’s Complaint Tracking Software India

Our Complaint Tracking Software India allows customers to submit complaints through web forms, WhatsApp, email, or IVR. Each complaint is auto-converted into a ticket and routed to the concerned department or technician based on pre-defined rules and locations.

Key features include:

Auto-ticket generation from multiple channels
Real-time complaint tracking & technician assignment
Geo-tagging & technician check-in/out
SLA management & escalation workflows
SMS, email & WhatsApp alerts to customers
Custom reports, filters & resolution history
Admin dashboard for regional & central offices

This Online Complaint Management System India is already deployed across various smart city and PSU projects.

Designed for Government, Utilities & Enterprises

Aria Telecom’s Helpdesk Ticketing System India is ideal for organizations managing high volumes of public or customer-facing complaints. The system supports multilingual interfaces, regional dashboards, and real-time performance monitoring.

Use cases include:

Public grievance redressal for government departments
Utility complaint systems (electricity, water, broadband)
FMCG and appliance AMC complaint portals
Facility management or real estate maintenance CRM
Internal helpdesk or IT support ticketing

Our Cloud Based Complaint Resolution India system can be integrated with your existing CRM, ERP, or communication platforms.

Why Choose Aria Telecom’s Cloud Complaint Tracking System in India?

20+ years in enterprise and government CRM development
100% cloud-hosted, no server setup required
Role-based access and technician field tracking
API integrations with IVR, call center, and payment systems
Data encryption, backup, and uptime guarantee
Support, customization, and AMC services available across India

Aria Telecom ensures that every complaint raised is tracked, documented, and resolved—building accountability and trust with your customers.

Contact Aria Telecom Today

Looking to automate your support operations and handle complaints more efficiently?

Choose Aria Telecom’s Cloud Complaint Tracking System in India — reliable, scalable, and ready for deployment.

Our Testimonials

Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.

E. Prasad - Customer

We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services

Rohit Kumar - Customer

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Ramesh kumar - Customer

We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch

Sumit Nigam - Customer

We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions (p) Ltd. Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.

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We are using Voice Logger of Aria Telecom Solutions Pvt. Ltd. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.

Vikas Bhatt - Customer

As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.

Rahul Kumar - Customer

I am using Voice Logger since 3 years in 5 different locations. Product is really good and the service they provide is on time.

Adarsh Verma - Customer

I am glad to share my feedback with you and convey to all concerned as well. I would like to appreciate Mr. Navdeep Chauhan and Aria Telecom as i contacted him and shared my issue he explained and well managed and make me understand about the process and further knowledge too . It is new experience for me and want to thank you from core of my heart for him ( Mr. Navdeep Chauhan) As per my experience he is very active on his work and full of experience and way to explain "Mentor". I have 15 years of experience in BPO and met many minds and experiences . He is one of diamond !! "Good Luck !! Thank you for coaching me you are a True Mentor "`

Ashwani Thakur IT Manager - Customer

Dear Team, I would like to inform that we always have received support & provide satisfaction resolution on highlighted concern from support team... Thanks All.

P S Team Leader - Customer

I would like to appreciate the level of customer service provided to be by Aria Support Team. After a call our issue has been resolved immediately. Really amazing customer service for the dialer!" Thanx for the best support.

Rajkumar Kumar IT Manager - Customer

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Ajay Ganguly Sr Executive - Customer