Complaint Management CRM on Cloud in India for Fast, Remote Complaint Resolution

Aria Telecom, a trusted name in enterprise and telecom software since 2004, delivers a reliable and scalable Complaint Management CRM on Cloud in India. Designed for service-based businesses, smart city projects, and government organizations, our CRM allows users to log, track, assign, and resolve complaints from anywhere with full transparency and accountability.

With remote access, real-time tracking, and smart notifications, our cloud-based platform is ideal for distributed teams and multi-branch operations.

Cloud Based Complaint CRM India by Aria Telecom

As a leading provider of Cloud Based Complaint CRM India, Aria Telecom offers a web and mobile-compatible platform where complaints can be submitted via calls, emails, WhatsApp, or web forms—and instantly converted into actionable tickets. Technicians or departments are automatically notified and assigned tasks based on pre-set rules.

Key features include:

Auto-ticket generation from multiple channels
Technician assignment & geo-tagged tracking
SLA monitoring and escalation alerts
Real-time status updates to customers via SMS/Email/WhatsApp
Feedback and closure verification tools
Role-based access for agents, supervisors, and admins

Our Online Complaint CRM India enables your organization to deliver timely, efficient, and measurable complaint resolution services from any location.

Ideal for Smart Cities, Utilities & Field Service Providers

Utility companies (electricity, broadband, water)
Public grievance redressal systems
AMC and warranty service companies
Housing societies and real estate groups
Healthcare and diagnostics service management
Technical support and IT helpdesk ticketing

From issue logging to technician feedback and resolution closure, everything is managed via a centralized cloud dashboard.

Why Choose Aria Telecom’s Cloud Ticketing CRM in India?

20+ years in complaint management CRM solutions
100% hosted on secure cloud servers with remote access
Real-time dashboards and performance monitoring
API integrations with IVR, dialers, CRMs & mobile apps
Multilingual interface for regional accessibility
End-to-end support, customization, and AMC services available

Aria Telecom’s Complaint Resolution Software India is deployed across India in municipal bodies, government departments, utility companies, and enterprise service teams.

Contact Aria Telecom Today

Our Testimonials

Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.

E. Prasad - Customer

We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services

Rohit Kumar - Customer

We are using the Dialer of Aria Telecom Solutions. Aria Dialer is being used since 2010. Product is advantageous towards customer satisfaction

Ramesh kumar - Customer

We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch

Sumit Nigam - Customer

We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions (p) Ltd. Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.

Udham Singh Nagar - Customer

We are using Voice Logger of Aria Telecom Solutions Pvt. Ltd. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.

Vikas Bhatt - Customer

As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.

Rahul Kumar - Customer

I am using Voice Logger since 3 years in 5 different locations. Product is really good and the service they provide is on time.

Adarsh Verma - Customer

I am glad to share my feedback with you and convey to all concerned as well. I would like to appreciate Mr. Navdeep Chauhan and Aria Telecom as i contacted him and shared my issue he explained and well managed and make me understand about the process and further knowledge too . It is new experience for me and want to thank you from core of my heart for him ( Mr. Navdeep Chauhan) As per my experience he is very active on his work and full of experience and way to explain "Mentor". I have 15 years of experience in BPO and met many minds and experiences . He is one of diamond !! "Good Luck !! Thank you for coaching me you are a True Mentor "`

Ashwani Thakur IT Manager - Customer

Dear Team, I would like to inform that we always have received support & provide satisfaction resolution on highlighted concern from support team... Thanks All.

P S Team Leader - Customer

I would like to appreciate the level of customer service provided to be by Aria Support Team. After a call our issue has been resolved immediately. Really amazing customer service for the dialer!" Thanx for the best support.

Rajkumar Kumar IT Manager - Customer

"I'd like to compliment you on your fast and efficient online support for the call centre solutions. I have just had a very pleasant and helpful experience with your Aria support Team. Brilliant service, they are patient, prompt, polite. Highly recommended!"

Ajay Ganguly Sr Executive - Customer