Complaint Management CRM in India for Organized and Transparent Resolution

Aria Telecom, a trusted name in telecom and enterprise CRM since 2004, provides an advanced Complaint Management CRM in India designed to help organizations track, assign, and resolve customer complaints with full visibility. Our CRM enables structured communication between customers, support teams, and field technicians—ensuring faster service and increased accountability.

Whether you're a utility provider, smart city project, FMCG brand, or after-sales service center, our platform keeps every complaint visible, manageable, and resolvable in real time.

Aria Telecom’s Complaint Tracking CRM India

As a leading provider of Complaint Tracking CRM India, Aria Telecom offers a web-based and mobile-friendly system that turns incoming calls, emails, WhatsApp messages, and web forms into actionable tickets. These tickets are auto-assigned to relevant departments or service agents based on location, issue type, and availability.

Key features include:

Auto-ticket creation and technician assignment
Geo-tagging for field service tracking
Ticket escalation and SLA monitoring
Customer notification via SMS, email, WhatsApp
Ticket status updates and resolution confirmation
Performance dashboard and complaint history logs

This Customer Complaint Software India is ideal for businesses managing large volumes of service requests or product issues.

Use Cases Across Industries

Our Complaint Management CRM in India is deployed in a wide range of sectors

Telecom and broadband support centers
FMCG and appliance warranty complaints
Municipal and smart city citizen portals
Real estate maintenance service tracking
BPO and contact center helpdesk systems
Healthcare and diagnostics customer ticketing

From technician route tracking to closure feedback forms, our system ensures timely and complete resolution.

Why Choose Aria Telecom’s Complaint Management CRM in India?

20+ years of experience in CRM and telecom systems
Cloud-based and scalable with remote access
Integrates with IVR, SMS, Email, Dialer & WhatsApp
Works across multiple cities, branches, or franchise networks
Multilingual interface and mobile access for field staff
Available with full AMC and local support in India

Our Ticketing CRM System India is trusted by public and private sector clients for delivering timely, efficient, and well-documented support.

Contact Aria Telecom Today

Want to simplify your complaint resolution process?

Choose Aria Telecom’s Complaint Management CRM in India — structured, secure, and built for fast customer service.

Our Testimonials

Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.

E. Prasad - Customer

We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services

Rohit Kumar - Customer

We are using the Dialer of Aria Telecom Solutions. Aria Dialer is being used since 2010. Product is advantageous towards customer satisfaction

Ramesh kumar - Customer

We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch

Sumit Nigam - Customer

We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions (p) Ltd. Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.

Udham Singh Nagar - Customer

We are using Voice Logger of Aria Telecom Solutions Pvt. Ltd. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.

Vikas Bhatt - Customer

As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.

Rahul Kumar - Customer

I am using Voice Logger since 3 years in 5 different locations. Product is really good and the service they provide is on time.

Adarsh Verma - Customer

I am glad to share my feedback with you and convey to all concerned as well. I would like to appreciate Mr. Navdeep Chauhan and Aria Telecom as i contacted him and shared my issue he explained and well managed and make me understand about the process and further knowledge too . It is new experience for me and want to thank you from core of my heart for him ( Mr. Navdeep Chauhan) As per my experience he is very active on his work and full of experience and way to explain "Mentor". I have 15 years of experience in BPO and met many minds and experiences . He is one of diamond !! "Good Luck !! Thank you for coaching me you are a True Mentor "`

Ashwani Thakur IT Manager - Customer

Dear Team, I would like to inform that we always have received support & provide satisfaction resolution on highlighted concern from support team... Thanks All.

P S Team Leader - Customer

I would like to appreciate the level of customer service provided to be by Aria Support Team. After a call our issue has been resolved immediately. Really amazing customer service for the dialer!" Thanx for the best support.

Rajkumar Kumar IT Manager - Customer

"I'd like to compliment you on your fast and efficient online support for the call centre solutions. I have just had a very pleasant and helpful experience with your Aria support Team. Brilliant service, they are patient, prompt, polite. Highly recommended!"

Ajay Ganguly Sr Executive - Customer