Complaint Management System in India for Streamlined Customer Support

Aria Telecom, an industry leader in telecom and CRM solutions since 2004, provides an advanced Complaint Management System in India for businesses, public service departments, and customer support operations. Designed to track, assign, and resolve service complaints, our platform helps organizations deliver faster and more organized responses across all departments.

The system ensures accountability, transparency, and customer satisfaction with real-time updates, automated notifications, and centralized control.

Aria Telecom’s Customer Complaint Management Software India

Our Customer Complaint Management Software India supports end-to-end complaint resolution workflows, from complaint registration to technician dispatch and closure confirmation. Complaints can be submitted via IVR, WhatsApp, email, or web forms, and are automatically converted into tickets for appropriate team assignment.

Key features include:

Auto-ticket creation and escalation workflows
SLA monitoring and status-based routing
Technician geo-tracking and check-in/out
Multi-channel notifications (SMS, Email, WhatsApp)
Multi-user access for agents, supervisors, and admins
Centralized dashboard with complaint history & analytics

The system is mobile-accessible and cloud-hosted, ensuring you can manage customer service from any device or location.

Complaint Tracking System India for Public and Private Use Cases

Aria Telecom’s Complaint Tracking System India is trusted by a wide range of clients, including:

Government smart city and municipal projects
Utility service providers (electricity, water, broadband)
Consumer electronics and AMC service providers
Real estate property maintenance teams
Healthcare diagnostics and service centers
IT and infrastructure helpdesks

This flexible platform supports field service management, customer feedback, resolution verification, and complaint analytics.

Why Choose Aria Telecom’s Complaint Management System in India?

20+ years in complaint CRM and service automation
Supports both cloud and on-premise deployment
Seamless integration with IVR, CRM, Dialers, and ERP systems
Multilingual interface for local language support
Real-time dashboards for performance review
Nationwide support, AMC, and platform customization available

Our Complaint Redressal System India is designed to handle thousands of service requests efficiently, reduce resolution time, and improve public or customer satisfaction.

Contact Aria Telecom Today

Our Testimonials

Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.

E. Prasad - Customer

We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services

Rohit Kumar - Customer

We are using the Dialer of Aria Telecom Solutions. Aria Dialer is being used since 2010. Product is advantageous towards customer satisfaction

Ramesh kumar - Customer

We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch

Sumit Nigam - Customer

We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions (p) Ltd. Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.

Udham Singh Nagar - Customer

We are using Voice Logger of Aria Telecom Solutions Pvt. Ltd. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.

Vikas Bhatt - Customer

As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.

Rahul Kumar - Customer

I am using Voice Logger since 3 years in 5 different locations. Product is really good and the service they provide is on time.

Adarsh Verma - Customer

I am glad to share my feedback with you and convey to all concerned as well. I would like to appreciate Mr. Navdeep Chauhan and Aria Telecom as i contacted him and shared my issue he explained and well managed and make me understand about the process and further knowledge too . It is new experience for me and want to thank you from core of my heart for him ( Mr. Navdeep Chauhan) As per my experience he is very active on his work and full of experience and way to explain "Mentor". I have 15 years of experience in BPO and met many minds and experiences . He is one of diamond !! "Good Luck !! Thank you for coaching me you are a True Mentor "`

Ashwani Thakur IT Manager - Customer

Dear Team, I would like to inform that we always have received support & provide satisfaction resolution on highlighted concern from support team... Thanks All.

P S Team Leader - Customer

I would like to appreciate the level of customer service provided to be by Aria Support Team. After a call our issue has been resolved immediately. Really amazing customer service for the dialer!" Thanx for the best support.

Rajkumar Kumar IT Manager - Customer

"I'd like to compliment you on your fast and efficient online support for the call centre solutions. I have just had a very pleasant and helpful experience with your Aria support Team. Brilliant service, they are patient, prompt, polite. Highly recommended!"

Ajay Ganguly Sr Executive - Customer