Complaint Management System Software in India for Efficient Service Handling

Aria Telecom, a trusted leader in telecom and enterprise CRM solutions since 2004, provides scalable and easy-to-use Complaint Management System Software in India. Our solution helps organizations across sectors track, manage, and resolve customer complaints quickly and transparently—whether through field service, helpdesk support, or public grievance redressal.

Designed to improve customer satisfaction and operational efficiency, our software supports real-time ticket creation, technician assignment, and performance monitoring.

Aria Telecom’s Customer Complaint Tracking Software India

As a proven provider of Customer Complaint Tracking Software India, Aria Telecom enables businesses to handle customer complaints through multiple channels such as IVR, email, WhatsApp, web forms, or walk-ins. All complaints are automatically logged and assigned based on location, category, or urgency.

Key features include:

Auto-ticket generation and technician routing
SLA tracking and escalation workflows
Technician geo-location and job time tracking
Customer alerts through SMS, email, and WhatsApp
Performance reports, dashboards, and resolution logs
Admin panel with role-based access control

This Service Complaint CRM India is ideal for both centralized and multi-branch operations.

Designed for Field Service, Public Grievance, and AMC Support

Our Complaint Management System Software in India is built to serve:

Smart city and municipal complaint departments
Utility companies (electricity, broadband, water)
Electronics and appliance AMC complaint handling
Housing societies and building maintenance teams
Healthcare and diagnostics service management
BPO helpdesks and IT support teams

The platform supports field staff check-ins, ticket updates, and resolution confirmations—fully trackable in real time.

Why Choose Aria Telecom’s Complaint Resolution System in India?

20+ years in CRM and complaint resolution software development
100% hosted on cloud or available as on-premise deployment
Compatible with IVR, Dialer, WhatsApp, SMS, and CRM systems
Multi-language UI for regional service teams
Centralized monitoring of complaints from multiple zones or cities
AMC, user training, and nationwide technical support

Aria Telecom’s Helpdesk Software India is trusted by enterprises, PSUs, and smart city projects for delivering measurable improvements in complaint resolution.

Contact Aria Telecom Today

Want to modernize your customer complaint process?

Choose Aria Telecom’s Complaint Management System Software in India — secure, scalable, and built for fast, efficient complaint handling.

Our Testimonials

Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.

E. Prasad - Customer

We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services

Rohit Kumar - Customer

We are using the Dialer of Aria Telecom Solutions. Aria Dialer is being used since 2010. Product is advantageous towards customer satisfaction

Ramesh kumar - Customer

We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch

Sumit Nigam - Customer

We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions (p) Ltd. Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.

Udham Singh Nagar - Customer

We are using Voice Logger of Aria Telecom Solutions Pvt. Ltd. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.

Vikas Bhatt - Customer

As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.

Rahul Kumar - Customer

I am using Voice Logger since 3 years in 5 different locations. Product is really good and the service they provide is on time.

Adarsh Verma - Customer

I am glad to share my feedback with you and convey to all concerned as well. I would like to appreciate Mr. Navdeep Chauhan and Aria Telecom as i contacted him and shared my issue he explained and well managed and make me understand about the process and further knowledge too . It is new experience for me and want to thank you from core of my heart for him ( Mr. Navdeep Chauhan) As per my experience he is very active on his work and full of experience and way to explain "Mentor". I have 15 years of experience in BPO and met many minds and experiences . He is one of diamond !! "Good Luck !! Thank you for coaching me you are a True Mentor "`

Ashwani Thakur IT Manager - Customer

Dear Team, I would like to inform that we always have received support & provide satisfaction resolution on highlighted concern from support team... Thanks All.

P S Team Leader - Customer

I would like to appreciate the level of customer service provided to be by Aria Support Team. After a call our issue has been resolved immediately. Really amazing customer service for the dialer!" Thanx for the best support.

Rajkumar Kumar IT Manager - Customer

"I'd like to compliment you on your fast and efficient online support for the call centre solutions. I have just had a very pleasant and helpful experience with your Aria support Team. Brilliant service, they are patient, prompt, polite. Highly recommended!"

Ajay Ganguly Sr Executive - Customer