Omni Channel Communication in India for Unified Customer Engagement

Aria Telecom, a leading telecom and enterprise communication company since 2004, provides scalable and intelligent Omni Channel communication in India. Our platform integrates all your customer touchpoints—voice, email, chat, social media, WhatsApp, and SMS—into a single, seamless interface to deliver a consistent and efficient support experience.

With Aria Telecom’s Omni Channel platform, your team can engage customers in real-time, across multiple channels, without losing context—ensuring faster resolution and stronger relationships.

Trusted Omni Channel Solution Provider in India

As a top Omni Channel solution provider in India, Aria Telecom delivers a cloud-ready platform designed for contact centers, enterprises, BPOs, banks, healthcare, and e-commerce businesses. Our solution supports multi-channel routing, unified dashboards, and real-time analytics—helping you streamline operations and improve customer satisfaction.

Core features include:

Unified agent interface for all channels
Automatic ticket creation and routing
CRM integration with complete customer history
Chatbot and AI support for instant responses
Real-time supervisor monitoring and analytics
Role-based access and reporting

Our solution allows agents to handle conversations across platforms without switching tools or tabs.

Unified Communication Platform in India for Every Business Model

Aria’s Unified Communication Platform in India is designed for both inbound and outbound engagement. Whether it’s a WhatsApp query, a voice call, or an email ticket—your agents can handle them all in one place.

Key use cases include:

E-commerce and retail customer support
Banking & insurance service desks
Healthcare appointment handling
Telecom complaint management
Education and edtech query resolution

By integrating Omnichannel CRM India, businesses get a complete 360° view of the customer journey across all channels.

Why Choose Aria Telecom’s Omni Channel Communication in India?

20+ years of telecom and enterprise communication experience
Cloud-based and on-premise deployment options
Seamless CRM, Dialer, and Ticketing integration
Real-time reports, dashboards, and analytics
Fully secured with end-to-end encryption
Deployed across government, corporate, and SME sectors

Our Omnichannel Call Center Solution India helps reduce response time, increase agent productivity, and improve first-call resolution—while offering customers the flexibility to engage on their preferred channel.

Contact Aria Telecom

Looking to unify your communication channels into one smart platform?

Partner with Aria Telecom’s Omni Channel Communication in India and transform the way you connect with your customers.

Our Testimonials

Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.

E. Prasad - Customer

We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services

Rohit Kumar - Customer

We are using the Dialer of Aria Telecom Solutions. Aria Dialer is being used since 2010. Product is advantageous towards customer satisfaction

Ramesh kumar - Customer

We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch

Sumit Nigam - Customer

We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions (p) Ltd. Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.

Udham Singh Nagar - Customer

We are using Voice Logger of Aria Telecom Solutions Pvt. Ltd. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.

Vikas Bhatt - Customer

As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.

Rahul Kumar - Customer

I am using Voice Logger since 3 years in 5 different locations. Product is really good and the service they provide is on time.

Adarsh Verma - Customer

I am glad to share my feedback with you and convey to all concerned as well. I would like to appreciate Mr. Navdeep Chauhan and Aria Telecom as i contacted him and shared my issue he explained and well managed and make me understand about the process and further knowledge too . It is new experience for me and want to thank you from core of my heart for him ( Mr. Navdeep Chauhan) As per my experience he is very active on his work and full of experience and way to explain "Mentor". I have 15 years of experience in BPO and met many minds and experiences . He is one of diamond !! "Good Luck !! Thank you for coaching me you are a True Mentor "`

Ashwani Thakur IT Manager - Customer

Dear Team, I would like to inform that we always have received support & provide satisfaction resolution on highlighted concern from support team... Thanks All.

P S Team Leader - Customer

I would like to appreciate the level of customer service provided to be by Aria Support Team. After a call our issue has been resolved immediately. Really amazing customer service for the dialer!" Thanx for the best support.

Rajkumar Kumar IT Manager - Customer

"I'd like to compliment you on your fast and efficient online support for the call centre solutions. I have just had a very pleasant and helpful experience with your Aria support Team. Brilliant service, they are patient, prompt, polite. Highly recommended!"

Ajay Ganguly Sr Executive - Customer