Cloud Based Complaint Management CRM in North Carolina, USA

Aria Telecom provides a secure and scalable Cloud Based Complaint Management CRM solution, ideal for businesses across North Carolina. Our platform is designed to streamline customer grievance handling by offering real-time complaint tracking, automated ticket generation, and multi-channel integration—all hosted securely on the cloud.

Whether you are in utilities, telecom, healthcare, government services, or e-commerce, our CRM ensures that customer issues are captured and resolved efficiently. By offering 24/7 access from any location, our cloud-based CRM eliminates infrastructure costs while enhancing transparency, collaboration, and customer satisfaction.

Cloud Based Complaint Management CRM Company in North Carolina

We are a leading Cloud Based Complaint Management CRM company in North Carolina, serving businesses with cutting-edge tools that ensure better service delivery and faster issue resolution. Aria Telecom’s CRM integrates easily with existing platforms like call center software, WhatsApp, email, IVR systems, and more—providing a unified dashboard for seamless complaint handling.

Our CRM supports auto-escalation workflows, department-wise ticket assignment, SLA tracking, real-time analytics, and customer feedback collection—giving you full control over your service quality and response times.

Best Cloud Based Complaint Management CRM for Enterprises & Government

Aria Telecom’s cloud CRM is trusted by both public and private sectors for critical complaint handling operations. We’ve successfully deployed our solution for various government projects including Discom helplines, Municipal Service Portals, Police departments, and Citizen Feedback Platforms. Our system ensures compliance, security, and operational efficiency while improving public trust and transparency.

For private businesses, this solution offers the flexibility to scale with your growth and the intelligence to improve every customer interaction. Whether your customers reach you via phone, chat, email, or mobile app—our cloud-based system ensures no complaint goes unnoticed.

Our Testimonials

Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.

E. Prasad - Customer

We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services

Rohit Kumar - Customer

We are using the Dialer of Aria Telecom Solutions. Aria Dialer is being used since 2010. Product is advantageous towards customer satisfaction

Ramesh kumar - Customer

We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch

Sumit Nigam - Customer

We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions (p) Ltd. Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.

Udham Singh Nagar - Customer

We are using Voice Logger of Aria Telecom Solutions Pvt. Ltd. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.

Vikas Bhatt - Customer

As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.

Rahul Kumar - Customer

I am using Voice Logger since 3 years in 5 different locations. Product is really good and the service they provide is on time.

Adarsh Verma - Customer

I am glad to share my feedback with you and convey to all concerned as well. I would like to appreciate Mr. Navdeep Chauhan and Aria Telecom as i contacted him and shared my issue he explained and well managed and make me understand about the process and further knowledge too . It is new experience for me and want to thank you from core of my heart for him ( Mr. Navdeep Chauhan) As per my experience he is very active on his work and full of experience and way to explain "Mentor". I have 15 years of experience in BPO and met many minds and experiences . He is one of diamond !! "Good Luck !! Thank you for coaching me you are a True Mentor "`

Ashwani Thakur IT Manager - Customer

Dear Team, I would like to inform that we always have received support & provide satisfaction resolution on highlighted concern from support team... Thanks All.

P S Team Leader - Customer

I would like to appreciate the level of customer service provided to be by Aria Support Team. After a call our issue has been resolved immediately. Really amazing customer service for the dialer!" Thanx for the best support.

Rajkumar Kumar IT Manager - Customer

"I'd like to compliment you on your fast and efficient online support for the call centre solutions. I have just had a very pleasant and helpful experience with your Aria support Team. Brilliant service, they are patient, prompt, polite. Highly recommended!"

Ajay Ganguly Sr Executive - Customer