Leading Complaint Management CRM Company in North Carolina, USA

Aria Telecom is a leading provider of Complaint Management CRM solutions in North Carolina, helping businesses and institutions streamline their customer service processes since 2004. Our CRM system is designed to capture, track, and resolve customer complaints across multiple channels efficiently. With real-time monitoring and detailed reporting, it ensures timely resolutions and improved customer satisfaction.

Complaint Management CRM Company in North Carolina

As a trusted Complaint Management CRM Company in North Carolina, Aria Telecom offers cloud-based, mobile-compatible solutions ideal for organizations of all sizes. Our CRM system integrates with voice, email, chat, and social platforms to centralize all complaints into a single interface. With customizable workflows and automated alerts, teams can stay responsive and accountable at every stage of the resolution process.

Best Complaint Management CRM Solution in North Carolina

Our best-in-class Complaint Management CRM, Parth UCS, is known for its flexibility, intuitive UI, and integration-ready design. It supports both B2B and B2C models and is widely used across telecom, healthcare, utilities, government departments, and e-commerce sectors. Businesses in North Carolina rely on our CRM to maintain transparency, meet compliance requirements, and improve overall service quality.

Complaint Management CRM for Government Projects in North Carolina

Aria Telecom’s Complaint Management CRM is successfully deployed in several government-led initiatives and helpline services. From citizen grievance redressal platforms to public utility feedback systems, our CRM ensures efficient, trackable, and structured complaint handling. Its data security and multi-level access controls make it suitable for sensitive and large-scale government use.

Our Testimonials

Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.

E. Prasad - Customer

We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services

Rohit Kumar - Customer

We are using the Dialer of Aria Telecom Solutions. Aria Dialer is being used since 2010. Product is advantageous towards customer satisfaction

Ramesh kumar - Customer

We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch

Sumit Nigam - Customer

We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions (p) Ltd. Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.

Udham Singh Nagar - Customer

We are using Voice Logger of Aria Telecom Solutions Pvt. Ltd. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.

Vikas Bhatt - Customer

As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.

Rahul Kumar - Customer

I am using Voice Logger since 3 years in 5 different locations. Product is really good and the service they provide is on time.

Adarsh Verma - Customer

I am glad to share my feedback with you and convey to all concerned as well. I would like to appreciate Mr. Navdeep Chauhan and Aria Telecom as i contacted him and shared my issue he explained and well managed and make me understand about the process and further knowledge too . It is new experience for me and want to thank you from core of my heart for him ( Mr. Navdeep Chauhan) As per my experience he is very active on his work and full of experience and way to explain "Mentor". I have 15 years of experience in BPO and met many minds and experiences . He is one of diamond !! "Good Luck !! Thank you for coaching me you are a True Mentor "`

Ashwani Thakur IT Manager - Customer

Dear Team, I would like to inform that we always have received support & provide satisfaction resolution on highlighted concern from support team... Thanks All.

P S Team Leader - Customer

I would like to appreciate the level of customer service provided to be by Aria Support Team. After a call our issue has been resolved immediately. Really amazing customer service for the dialer!" Thanx for the best support.

Rajkumar Kumar IT Manager - Customer

"I'd like to compliment you on your fast and efficient online support for the call centre solutions. I have just had a very pleasant and helpful experience with your Aria support Team. Brilliant service, they are patient, prompt, polite. Highly recommended!"

Ajay Ganguly Sr Executive - Customer