IVR Software in North Carolina, USA

Aria Telecom is a trusted provider of IVR Software in North Carolina, offering smart, efficient, and customizable solutions to automate business communication. Our IVR (Interactive Voice Response) system allows businesses to route calls, provide automated responses, collect customer information, and deliver a seamless caller experience—24/7.

Whether you need a simple auto-attendant or a complex, multi-level IVR flow with dynamic data integration, our IVR software helps reduce call load, improve agent productivity, and enhance customer satisfaction. It’s ideal for businesses of all sizes—banks, hospitals, educational institutions, call centers, and government agencies.

IVR Software Provider in North Carolina

As a leading IVR Software Provider in North Carolina, Aria Telecom offers on-premise and cloud-based IVR solutions that integrate with existing phone systems, CRMs, and databases. Our IVR platform supports multi-language voice menus, self-service options, call logging, call forwarding, and SMS/email alerts.

With features like ASR (Automatic Speech Recognition), TTS (Text to Speech), and advanced call analytics, businesses can create personalized and intelligent IVR flows to deliver a more efficient and user-friendly experience. From lead generation and feedback collection to appointment booking and payment reminders, Aria’s IVR Software is built for versatility and performance.

Best IVR System for Businesses & Government Projects

Aria’s IVR Software is widely used in government helplines, emergency services, public grievance systems, healthcare appointment systems, and more. Our IVR technology helps streamline communication processes, reduce manual intervention, and ensure accurate information delivery to the caller.

We offer end-to-end customization based on your business logic, caller behavior, and workflow needs. Our IVR systems support both inbound and outbound calling, and can be scaled easily to match growing business demands. With real-time monitoring and data reports, you stay in full control of your communication infrastructure.

Advanced call screening and call switching options
Call Transfer
Easy integration with any type of database
Flow Selection on DNIS (Dialed Number Identification Service)&ANI (Automatic Number Identification)
Complete logging for callers' details and all the selections made during the call

Self Service, multi-level IVR
Multi-Language support
Multiple telephone line support for both Analog and Digital lines
Playback data retrieved from database
Simple to use Graphical System Design Interface
Text to Speech

Calls are answered in multiple languages.
Callers are routed based on customer selection and skill orientation.
Calls and messages can be recorded, stored and distributed via emails.
It guides customers through a series of options to allow them get the information without even connecting to an agent at all.
IVR Solutions route the call to the appropriate department as per customer’s selection.
Same number of staff can manage large number of calls
Voice mail supported system to let customers leave queries and request for a call back.
With IVR software, managing large and unpredictable call volumes is easier.

Q1) What is missed call services?

Missed call alert allows to customers to give ring on predefined number and sent a response to them via SMS services. This service generally used for verification of Contact numbers

Q2) How can I get the details of missed call?

We provide the user interface to monitor the response of online campaign.

Q3) Can I Send the SMS on every missed call?

Yes as customer give missed call on particular number &on the same time he will get SMS with thanks message.

Q4) How Many Missed calls I can receive?

It depends on available channels of calling medium. If you are using GSM gateway of 4 ports, every port consist a single slot of SIM so at a same time you can get 4 missed calls.

Q5) How it can be useful for the business?

All the missed call numbers will be store into the database &those numbers can be helpful for the lead generation, verification process etc.

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Our Testimonials

Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.

E. Prasad - Customer

We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services

Rohit Kumar - Customer

We are using the Dialer of Aria Telecom Solutions. Aria Dialer is being used since 2010. Product is advantageous towards customer satisfaction

Ramesh kumar - Customer

We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch

Sumit Nigam - Customer

We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions (p) Ltd. Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.

Udham Singh Nagar - Customer

We are using Voice Logger of Aria Telecom Solutions Pvt. Ltd. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.

Vikas Bhatt - Customer

As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.

Rahul Kumar - Customer

I am using Voice Logger since 3 years in 5 different locations. Product is really good and the service they provide is on time.

Adarsh Verma - Customer

I am glad to share my feedback with you and convey to all concerned as well. I would like to appreciate Mr. Navdeep Chauhan and Aria Telecom as i contacted him and shared my issue he explained and well managed and make me understand about the process and further knowledge too . It is new experience for me and want to thank you from core of my heart for him ( Mr. Navdeep Chauhan) As per my experience he is very active on his work and full of experience and way to explain "Mentor". I have 15 years of experience in BPO and met many minds and experiences . He is one of diamond !! "Good Luck !! Thank you for coaching me you are a True Mentor "`

Ashwani Thakur IT Manager - Customer

Dear Team, I would like to inform that we always have received support & provide satisfaction resolution on highlighted concern from support team... Thanks All.

P S Team Leader - Customer

I would like to appreciate the level of customer service provided to be by Aria Support Team. After a call our issue has been resolved immediately. Really amazing customer service for the dialer!" Thanx for the best support.

Rajkumar Kumar IT Manager - Customer

"I'd like to compliment you on your fast and efficient online support for the call centre solutions. I have just had a very pleasant and helpful experience with your Aria support Team. Brilliant service, they are patient, prompt, polite. Highly recommended!"

Ajay Ganguly Sr Executive - Customer