cloudbased contact centre solutions| Aria Telecom

Cloud based contact centre solutions is a modern alternative to on premise contact centres using the latest in communications technology.Cloud based contact centre solutionshas synchronized call centre programming arrangement into one master PC which has ease the operation process as well. Moreover, the work efficiency it shows in terms of taking a call and record them is just overwhelming than any other application.

Cloud based contact centre solutions provider

We are leading one of the best qualities cloud-based contact centre solutions. There can be any medium to generate call and pass on to the available login agents. Admin Panel-One Application will be hosted on window pc for real-time monitoring, MIS Reports and to access many more features. We are Cloud based contact centre solutions provider in India with all the call centre features on cloud. Our Cloud based contact centre solutions are available on low budget and for small business to start their work.

Cloud contact centre solutions

Cloud contact centre solutions are more adaptable, easy to install and use. Agents can work form anywhere by using Cloud contact centre solutions. With Cloud contact centre solutions there is no need of special hardware installation.Cloud contact centre solutions provide flexible and reliable solutions to business.Cloud contact centre solutionsgives your business greater flexibility and scalability—with lower upfront costs.Cloud contact centre solutionsgives you flexibility and a host of modern tools that let you grow with customer expectations.

Why ARIA CCAS:

No need Server
No need PRI
No Capex required
Easy & quick start

Agent can login from anywhere
Agent work from home is possible
Agent does not need to call from his phone, neither his/her number will be exposed to clients.

Agent just need Phone, Computer & internet to start calling
No need PRI
All professional Call Centre features
Online Support from Aria Customer Help Desk

Aria CRM with 45 fields to enter Caller Information
Conference
Set call back-Can set alarm for the follow up with customers, once you will set the call back, you will get reminder on your screen on the same time.
Update remarks
Fill disposition (Call Status, Feedback)
Today call History- agents can get their current day report
Caller call History-On live call, you can check the previous history of the particular customer.
Click to dial(for outgoing)-Dial pad will be enable on your screen to dial numbers

Web based UI for admin
Live Monitoring
100% Recordings
Add, Edit & Delete multiple User/Campaign/ACD group
CRM Builder
MIS Reports
Agent Report

Call Report
Agent Performance Report
Searching available in all Reports like Date wise, Caller ID Wise etc.
Call Bargin
Missed call
Disposition management
Number Upload for preview dialling

Complete Contact Centre Solution
Quick start
Recording Space
Multi-party Conference
Preview Dialling
Agent Log-in / Logout
Desktop Application for Agent
Caller call history
Today Call history
Call Back Scheduling

Missed Call view
Support Incoming / Outgoing / Missed Call Facility
Support Inbound & outbound IVRS
Work on GSM / PRI
Click to Dialling / Preview Dialling / Predictive Dialling
Customizable 45 Field CRM & Disposition
Agent Live Monitoring & Barge-in
100% conversation Recording
Web Based Dash board for admin & supervisors to monitor
10 Digit or Toll free number for incoming

Caller will call on dedicated 10 digit/ Toll free / Land line number which will be connected with available login agents
All the agents will login into application and receive call on their mobile numbers.
Agent will have an option to see & enter caller information into CRM
Disposition can be entered in CRM
Call history will be available
Option to login / logout / Break
Option to click to dial / Predictive dialing / Preview dialing
Call back scheduling
Missed call dialing
Dialing from call history
Caller previous call history
In case of preview & click to dial option, 1st Agent number will be dialed & than client number will be connected.

Download PPT

Download Brochure

Download Case Study

Our Testimonials

Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.

E. Prasad - Customer

We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services

Rohit Kumar - Customer

We are using the Dialer of Aria Telecom Solutions. Aria Dialer is being used since 2010. Product is advantageous towards customer satisfaction

Ramesh kumar - Customer

We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch

Sumit Nigam - Customer

We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions (p) Ltd. Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.

Udham Singh Nagar - Customer

We are using Voice Logger of Aria Telecom Solutions Pvt. Ltd. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.

Vikas Bhatt - Customer

As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.

Rahul Kumar - Customer

I am using Voice Logger since 3 years in 5 different locations. Product is really good and the service they provide is on time.

Adarsh Verma - Customer

I am glad to share my feedback with you and convey to all concerned as well. I would like to appreciate Mr. Navdeep Chauhan and Aria Telecom as i contacted him and shared my issue he explained and well managed and make me understand about the process and further knowledge too . It is new experience for me and want to thank you from core of my heart for him ( Mr. Navdeep Chauhan) As per my experience he is very active on his work and full of experience and way to explain "Mentor". I have 15 years of experience in BPO and met many minds and experiences . He is one of diamond !! "Good Luck !! Thank you for coaching me you are a True Mentor "`

Ashwani Thakur IT Manager - Customer

Dear Team, I would like to inform that we always have received support & provide satisfaction resolution on highlighted concern from support team... Thanks All.

P S Team Leader - Customer

I would like to appreciate the level of customer service provided to be by Aria Support Team. After a call our issue has been resolved immediately. Really amazing customer service for the dialer!" Thanx for the best support.

Rajkumar Kumar IT Manager - Customer

"I'd like to compliment you on your fast and efficient online support for the call centre solutions. I have just had a very pleasant and helpful experience with your Aria support Team. Brilliant service, they are patient, prompt, polite. Highly recommended!"

Ajay Ganguly Sr Executive - Customer