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cloudbased contact centre solutions

Cloud based contact centre solutions is a modern alternative to on premise contact centres using the latest in communications technology.Cloud based contact centre solutionshas synchronized call centre programming arrangement into one master PC which has ease the operation process as well. Moreover, the work efficiency it shows in terms of taking a call and record them is just overwhelming than any other application.

Cloud based contact centre solutions provider

We are leading one of the best qualities cloud-based contact centre solutions. There can be any medium to generate call and pass on to the available login agents. Admin Panel-One Application will be hosted on window pc for real-time monitoring, MIS Reports and to access many more features. We are Cloud based contact centre solutions provider in India with all the call centre features on cloud. Our Cloud based contact centre solutions are available on low budget and for small business to start their work.

Cloud contact centre solutions

Cloud contact centre solutions are more adaptable, easy to install and use. Agents can work form anywhere by using Cloud contact centre solutions. With Cloud contact centre solutions there is no need of special hardware installation.Cloud contact centre solutions provide flexible and reliable solutions to business.Cloud contact centre solutionsgives your business greater flexibility and scalability—with lower upfront costs.Cloud contact centre solutionsgives you flexibility and a host of modern tools that let you grow with customer expectations.

Why ARIA CCAS:

  • No need Server
  • No need PRI
  • No Capex required
  • Easy & quick start
  • Agent can login from anywhere
  • Agent work from home is possible
  • Agent does not need to call from his phone, neither his/her number will be exposed to clients.
  • Agent just need Phone, Computer & internet to start calling
  • No need PRI
  • All professional Call Centre features
  • Online Support from Aria Customer Help Desk
  • Aria CRM with 45 fields to enter Caller Information
  • Conference
  • Set call back-Can set alarm for the follow up with customers, once you will set the call back, you will get reminder on your screen on the same time.
  • Update remarks
  • Fill disposition (Call Status, Feedback)
  • Today call History- agents can get their current day report
  • Caller call History-On live call, you can check the previous history of the particular customer.
  • Click to dial(for outgoing)-Dial pad will be enable on your screen to dial numbers
  • Web based UI for admin
  • Live Monitoring
  • 100% Recordings
  • Add, Edit & Delete multiple User/Campaign/ACD group
  • CRM Builder
  • MIS Reports
  • Agent Report
  • Call Report
  • Agent Performance Report
  • Searching available in all Reports like Date wise, Caller ID Wise etc.
  • Call Bargin
  • Missed call
  • Disposition management
  • Number Upload for preview dialling
  • Complete Contact Centre Solution
  • Quick start
  • Recording Space
  • Multi-party Conference
  • Preview Dialling
  • Agent Log-in / Logout
  • Desktop Application for Agent
  • Caller call history
  • Today Call history
  • Call Back Scheduling
  • Missed Call view
  • Support Incoming / Outgoing / Missed Call Facility
  • Support Inbound & outbound IVRS
  • Work on GSM / PRI
  • Click to Dialling / Preview Dialling / Predictive Dialling
  • Customizable 45 Field CRM & Disposition
  • Agent Live Monitoring & Barge-in
  • 100% conversation Recording
  • Web Based Dash board for admin & supervisors to monitor
  • 10 Digit or Toll free number for incoming
  • Caller will call on dedicated 10 digit/ Toll free / Land line number which will be connected with available login agents
  • All the agents will login into application and receive call on their mobile numbers.
  • Agent will have an option to see & enter caller information into CRM
  • Disposition can be entered in CRM
  • Call history will be available
  • Option to login / logout / Break
  • Option to click to dial / Predictive dialing / Preview dialing
  • Call back scheduling
  • Missed call dialing
  • Dialing from call history
  • Caller previous call history
  • In case of preview & click to dial option, 1st Agent number will be dialed & than client number will be connected.

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