HR Helpline
We provide complete solution to Managing an HR helpline to streamline communication, automate processes, and provide support to employees effectively. HR helpline handles internal queries related to benefits, payroll, or employee grievances, or offers recruitment support etc.
Telephony
Telephony can be installed at client local data center or on private MIETY empanelled data center& have following important components
Unified communication system consist IVR, ACD, Call Recording, Disposition, Call info Pop-up, etc.
We provider Multiple channels via phone calls, emails, SMS, and live chat, ensuring that they can prefer communication method as per their requirement.
Interactive Voice Response (IVR)
Our IVR works for Welcome message, Language selection, Department selection, Pre-Recorded Information, Feedback call, Queue Waiting etc.
Calls will be land on TFN/Short codes, there will be IVRS announcement like
OBD IVR
Deliver important information, reminders, and updates .
Automatic Call Distribution (ACD)
ACD distributes incoming calls to a specific group of terminals used by agents. It is a part of a computer telephony integration (CTI) system. ACDs recognize, answer and route incoming calls. An ACD system handles incoming calls based on the numbers called and an associated database of handling instructions.
Call recording & voice logger
All the conversation done through this system will be recorded with our latest designed Call recording and voice logger technology. This facility is not only given the system higher security measures but also more scope for analyzing customer relationship level.
Omni Chanel CRM for Database management
CRM agent can be hosted locally or on private cloud in redundant manner to keep the high availability.
Mobile App
The system we provided is easy to integrate and is given along with official mobile app. The mobile app was designed to provide information according to HR department /It was also integrated for social media pages.
Artificial Intelligence
Our AI technology used to response maximum HR related queries quicklythrough ASR – TTS and chat bot.These are cost effective and time saving& reduce manpower.
Operation of call center
We provide Installation and configuration of all the required hardware and software for call center solution.Our solutionmanage all telecom connectivity like SIP Trunk, Toll free etc. It handle large volume of calls, emails, chats , SMS etc.
SMS Notifications
SMS alert provide communication between HR and Employees via automated SMS or voice calls.
Networking
We provide complete set up of telecom products to clients.
Call Centre Agent’s Desktop, IP PBX, Access Switch - 24 Port (as per customer need)Server,Anti – Virus,Soft phone and Headsets,Gateways,Desktop,Firewalls.IP phone,UPS,LAN Switch, Routers,Agent Licenses
Cloud Server Management
We deploy system public, private or hybrid on cloud in optimizing and securing system online.Maintain efficiency, security, and scalability.
Allowing team members to quickly address issues, share insights, and deploy updates.