Omni Channel Communication

Our Omni Channel Communication refers to providing a seamless and integrated experience across multiple communication channels, ensuring that customers can interact with a brand or service in whichever way is most convenient for them. This approach connects various touch points such as phone, email, social media, chat, SMS, and in-person interactions into a unified system. Aria Telecom’s omni-channel communication services aim to provide businesses with this integrated approach, enhancing both the customer experience and operational efficiency. Omni Channel Communication software gives small & Big business ability to communicate with customers in a seamless conservation while moving between channels such as voice,chat, SMS/text, email, social media and more.

Omni Channel Communication Company in Malaysia

Aria Telecom is a leading Omni Channel Communication top company in Malaysia. The company offers advanced communication solutions that enable businesses to engage with their customers across multiple channels, such as voice, email, chat, social media, and more. With a focus on seamless integration and customer experience, Aria Telecom helps organizations provide efficient and personalized support to their customers, enhancing both satisfaction and loyalty. We are Omni channel communication platform provider with multiple communication medium like Telephony, WhatsApp, SMS, Email, Social media etc. Omni channel communication solution it’s easy for agents to see history of customer communications.

Omni Channel Communication Provider in Malaysia

Aria Telecom is an Omni-Channel Communication provider in Malaysia, offering seamless integration across various communication channels to ensure consistent and efficient interactions between businesses and their customers. With advanced solutions, businesses can connect with customers via voice, email, chat, social media, and more, all in a unified platform. This approach enhances customer satisfaction, improves response times, and provides valuable insights into customer interactions, helping businesses maintain a high level of service quality and engagement across all touch points.

Omni Channel Communication supplier in Malaysia

Aria Telecom is a leading Omni-Channel Communication supplier in Malaysia, offering seamless and integrated communication solutions across various platforms. This ensures businesses can engage with customers through multiple channels—such as voice, email, chat, social media, and more—while maintaining a consistent and personalized experience. Aria Telecom's services help enhance customer satisfaction and improve operational efficiency.

Our Testimonials

Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.

E. Prasad - Customer

We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services

Rohit Kumar - Customer

We are using the Dialer of Aria Telecom Solutions. Aria Dialer is being used since 2010. Product is advantageous towards customer satisfaction

Ramesh kumar - Customer

We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch

Sumit Nigam - Customer

We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions (p) Ltd. Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.

Udham Singh Nagar - Customer

We are using Voice Logger of Aria Telecom Solutions Pvt. Ltd. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.

Vikas Bhatt - Customer

As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.

Rahul Kumar - Customer

I am using Voice Logger since 3 years in 5 different locations. Product is really good and the service they provide is on time.

Adarsh Verma - Customer

I am glad to share my feedback with you and convey to all concerned as well. I would like to appreciate Mr. Navdeep Chauhan and Aria Telecom as i contacted him and shared my issue he explained and well managed and make me understand about the process and further knowledge too . It is new experience for me and want to thank you from core of my heart for him ( Mr. Navdeep Chauhan) As per my experience he is very active on his work and full of experience and way to explain "Mentor". I have 15 years of experience in BPO and met many minds and experiences . He is one of diamond !! "Good Luck !! Thank you for coaching me you are a True Mentor "`

Ashwani Thakur IT Manager - Customer

Dear Team, I would like to inform that we always have received support & provide satisfaction resolution on highlighted concern from support team... Thanks All.

P S Team Leader - Customer

I would like to appreciate the level of customer service provided to be by Aria Support Team. After a call our issue has been resolved immediately. Really amazing customer service for the dialer!" Thanx for the best support.

Rajkumar Kumar IT Manager - Customer

"I'd like to compliment you on your fast and efficient online support for the call centre solutions. I have just had a very pleasant and helpful experience with your Aria support Team. Brilliant service, they are patient, prompt, polite. Highly recommended!"

Ajay Ganguly Sr Executive - Customer