Parth Unified Communication System-IVRS for International Airport

By Marian D'Souza 20-Dec-2017

We have completed one big project for reputed international Airport by dealing with company Data Modul.This is a Dubai based Company and specialized to manufacturing the Computer hardware accessories. Client Requirement: The Company had requirement to setup the IVRS system for their client, this system should have capability to provide flight information via IVRS & should have flexibility to integrate with their Software FIDS (Flight Information Display System). Solution Given: Parth Unified Communication System-IVRS is an automated telephony system that interacts with callers, gather information and transfer calls to appropriate recipients. We have customized this productforInternational Airport Authority. The purpose of this system shall be helpful for the customers to know flight details & respective information’s. All flights related details of airlines will be received from this system. Passengers can get real time information through IVRS assistance by dialing specified number & there is option available to transfer call to Operator as well. It is integrated with FIDS (Flight Information Display System) to automatically fetch the flight data & information, which will be relayed to callers in English & Urdu.

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