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An Automatic Call DISTRIBUTION (ACD) is a telephony software system that answers incoming calls and routes them to a specific agent or department within a company.AUTOMATIC CALL DISTRIBUTION can route calls to best-suited agents for faster resolution with flexibility.

Automatic Call Distribution provider in India

We offer world Class Automatic Call Distribution Software (ACD Software) in India, as Parth UCS for Call Center & Help line purpose. We are Automatic Call Distribution provider in India with all call center software features. Aria Telecom provide Automatic Call Distribution in India with best quality at best price.Automatic Call Distribution provider in India is a cost- effective solution.

Automatic Call Distribution Software

Automatic Call Distribution Software is software that receives the call and routes it to the best available agent, team, or IVR, based on predefined routing rules. Automatic Call Distribution Software distributes the calls to the right agents based on predefined parameters to help the caller reach the best-suited agent, ensuring that the customer’s query is resolved instantly.Automatic Call Distribution Software increase team efficiency.

ACD Software

Aria ACD software routes the calls to agents irrespective of their work location and helps you provide an enriching customer experience. For seamless call handling, ACD routes the call to an agent-based on business hours, call traffic, customer’s past interactions, behavioural transactions, and customer preference, ensuring that each caller gets a unique experience. With ACD software can immediate response to callers.


Automatic Call Distribution

  • Priority Call
  • Call Reports
  • Recording Call
  • Music on Hold
  • Lets Agent to respond Multiple Lines
  • Off Site Abilities
  • Call Monitoring
  • Instant Messaging between Agent to Agent
  • Custom Hold Messages
  • Advanced Call Routing Choices

ACD can be used in following sectors:

  • Call Centres
  • Real estate
  • Educational institutes
  • Human resources agencies
  • Debt recovery agencies
  • Easy call routing among groups
  • Instant response to incoming calls
  • More cost efficient
  • Improves agent productivity

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