A voice logger is a device that regularly records telephonic conversation.Business that engage in voice logging include public safely (Emergency response.).Role of Voice logger in call center & Telecom Industries. A voice logger (or voice logging system) is a device that regularly records telephonic conversations. Businesses that engage in voice logging include public safety (emergency responses, mental health helplines), customer service call centres, financial services (telephonic stock-market trading and any other institution for compliance purposes).Aria Voice loggers are useful for telecom industries. Aria Voice loggers are perfect devices to track calls in call centres.Improvement in Quality: - Managers can listen to voice recordings and provide feedback to the agents on how they can improve their interactions with customers.Accuracy in Data Entry: - sometimes agents make mistake in data entry at such times, recordings are helpful for people to go back to check whether they’ve accurately entered data, and correct it if notThe clarity in Communication with Customers: - By recording agent can listen to their communication and in business any disputes with customers is a simple thing.in that case by recording agent can resolve the conflicts and clear his of any liability.Performance Management:- Managers can manage the performance of agents by recorded calls etc. and can improve low performing agents.Live Monitoring and Reporting: - It is the most feature of Aria Voice loggers. You can monitor live and recorded calls – inbound and outbound – and track the quality. Support remote support :- Web based remote access and supports multi-site remote live monitoringSecure:- Aria voice loggers can be used in housing societies for security purposes.Maintaining Compliance :- Aria Voice loggers can store data for a period of up to six months or more as per customer requirement.
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Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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