Complaint Management CRM

Our Complaint Management CRM is a software solution designed to help businesses efficiently manage, track, and resolve customer complaints or service issues. It streamlines the complaint-handling process, improves response time, and enhances customer satisfaction. We offer a cloud-based solution that allows businesses to manage complaints from multiple channels in a centralized platform .Complaint Management CRM solutions designed to streamline and optimize the handling of customer complaints across various industries. Our Complaint Management CRM enhances customer experience by enabling businesses to efficiently track, manage, and resolve complaints through a structured workflow. It combines complaint tracking, resolution management, and communication tools within a single platform to improve customer service and enhance customer satisfaction.

Complaint Management CRM in Ethiopia

Aria Telecom is a one of the top leading Complaint Management CRM Company in Ethiopia, offering advanced, cloud-based solutions to help businesses efficiently manage and resolve customer complaints. Our CRM is designed to streamline communication, track complaints, and provide real-time analytics for improved customer satisfaction. With a user-friendly interface and powerful automation features, our Complaint Management CRM ensures that businesses can handle grievances effectively, enhance service quality, and comply with regulatory requirements. Whether you're a small business or a large enterprise, our CRM is tailored to meet your specific needs.

Complaint Management CRM provider in Ethiopia

Aria Telecom is a leading Complaint Management CRM provider in Ethiopia, offering advanced, cloud-based solutions tailored to meet the specific needs of government bodies, service providers, and enterprises. Our CRM system helps organizations efficiently track, manage, and resolve customer complaints through a centralized platform that ensures transparency, accountability, and improved customer satisfaction. Our CRM system is designed to enhance customer service, streamline complaint resolution, and provide detailed analytics to improve overall business operations. With features tailored to various industries, Aria Telecom ensures that organizations can maintain a high level of customer satisfaction and operational efficiency.

Complaint Management CRM supplier in Ethiopia

Aria Telecom is a leading best supplier of Complaint Management CRM solutions in Ethiopia since 2004 with many satisfied clients. The company offers a comprehensive, cloud-based system designed to streamline and enhance the complaint management process. With advanced features like real-time tracking, reporting, and multi-channel integration, Aria Telecom ensures that businesses can efficiently handle customer feedback and improve their service delivery. This solution is customizable to fit the specific needs of various industries, including healthcare, retail, and telecom, making it an ideal choice for organizations seeking to improve customer satisfaction and operational efficiency. We have many clients like JVVNL , PSPCL , SMVDSB , ULDB , DIC etc.

Our Testimonials

Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.

E. Prasad - Customer

We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services

Rohit Kumar - Customer

We are using the Dialer of Aria Telecom Solutions. Aria Dialer is being used since 2010. Product is advantageous towards customer satisfaction

Ramesh kumar - Customer

We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch

Sumit Nigam - Customer

We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions (p) Ltd. Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.

Udham Singh Nagar - Customer

We are using Voice Logger of Aria Telecom Solutions Pvt. Ltd. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.

Vikas Bhatt - Customer

As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.

Rahul Kumar - Customer

I am using Voice Logger since 3 years in 5 different locations. Product is really good and the service they provide is on time.

Adarsh Verma - Customer

I am glad to share my feedback with you and convey to all concerned as well. I would like to appreciate Mr. Navdeep Chauhan and Aria Telecom as i contacted him and shared my issue he explained and well managed and make me understand about the process and further knowledge too . It is new experience for me and want to thank you from core of my heart for him ( Mr. Navdeep Chauhan) As per my experience he is very active on his work and full of experience and way to explain "Mentor". I have 15 years of experience in BPO and met many minds and experiences . He is one of diamond !! "Good Luck !! Thank you for coaching me you are a True Mentor "`

Ashwani Thakur IT Manager - Customer

Dear Team, I would like to inform that we always have received support & provide satisfaction resolution on highlighted concern from support team... Thanks All.

P S Team Leader - Customer

I would like to appreciate the level of customer service provided to be by Aria Support Team. After a call our issue has been resolved immediately. Really amazing customer service for the dialer!" Thanx for the best support.

Rajkumar Kumar IT Manager - Customer

"I'd like to compliment you on your fast and efficient online support for the call centre solutions. I have just had a very pleasant and helpful experience with your Aria support Team. Brilliant service, they are patient, prompt, polite. Highly recommended!"

Ajay Ganguly Sr Executive - Customer