IVR System

Interactive Voice Response (IVR) is a technology to automate your inbound calls by allowing businesses to interact with customers through pre-recorded voice messages with DTMF input using a keypad. IVR system is highly cost-effective system.

IVR System provider in India

We are IVR System provider in India which is a simple and effective and will significantly reduce costs and increase efficiency within any company.IVR system provides by Aria Telecom is featured with cutting-edge solution that are more and more used to place outbound calls to collect and deliver the information generally for appointments, past due bills, and other time critical events and activities.Aria Telecom also customizes IVR systems according to business enterprises, domains and their specific requirements.

IVR system for Call Center

IVR system for Call Center allow companies to easily handle high call volumes.IVR system for Call Center is used for handling inbound calls and Outbound calls.IVR system for Call Center improves your company image.IVR system for Call Centerhelp you in making more efficient the call process and provide related information to customers without need of representative.

IVR System Software

An IVR system Software interacts with callers, gathers some essential information, and routes call to the appropriate agents.IVR systems allow your customers to solve their own problems and obtain the information they are searching for without speaking with an agent.IVR System Software is simple and easy to use.

Support SS7, ISDN PRI, Analog Line, GSM & SIP Trunk
Can design your own call flow
Can connect call to agent on local extensions or on mobile as per client requirement
Call flow can be dynamic & can fetch data from client data base or CRM/ERP
Parth IVRS can be integrated with client existing EPABX before or after EPABX.
SMS/ Email can be further integrated for update & alerts
Can be used for banking, insurance, auto complaint booking, automated help line etc. applications
Keep your own data base secured in your premises
Embedded solution
Easy to customize

Dynamic Call Flow:Parth has advanced user interface to make your own call flow for your process.

Data Base Integration:urces

SMS, Email & FAX Integration:Parth IVRS support API integration for SMS, Email, fax etc.

ACD:Parth IVRS has inbuilt automatic call distribution system with call queue management. It has various call distribution mechanism like UCD, Skill based Ring all etc.

OBD IVR (Voice Message Blasting):Outbound IVR is very popular these days for quick & effective alerts & information spreading. Parth UCS can send bulk voice message to users for any important event like any public meeting, fire incident, emergency, any social activity etc. It is very useful for election campaign, payment reminders, service reminder, birthday anniversary greetings, transaction alerts OTP sending.

Support OBD IVR on
PRI TRUNK
GSM
SIP/VOIP Trunk
1-500 Ports
500 to 2.5 Lakh calls per day

Insurance Reminder with due date & amount
EMI Reminder with amount & data
Various Bill reminders
OTP
Electronic Survey
Election Campaign
Personalize greetings & invitation
General awareness campaign
Telemarketing & product promotion

Less Manpower required
Increase productivity
Calls are being answered in the first attempt
Error free
Cost effective
Increase Brand Image
Can speak with available operator
Time saving

Model: Static & Dynamic IVR

Parth can send simple voice message as well as dynamic IVR message, Can take input from data base & play specific voice message to particular number. Also, can take input to generate further report

Model: Cloud Based IVRS

We also offer service on cloud dedicated & on share resources

Q1) What is Parth IVRS?

It is an interactive voice response system. It is a technology that allows computer to interact with humans through voice and DTMF inputs and provide responses in the form of voice, email, call back and other. IVR is especially important when call volumes are high.

Q2) What operating system requires setup IVRS?

It is an asterisk based solution &works on OS Centos 6.8. Along with the OS we need to install the compatible software packages & drivers to make run IVRS successfully.

Q3) Does IVR support analog and digital lines?

Yes, its supports both the lines for the digital line need a Voice board/PRI card supported to E1/T1 connections. For analog lines need an FXS gateway, it is available port wise 2, 4,8,16 & so on.

Q4) What file type should be used for the voice files?

It should be in Wave format.

Q5) What is the recommended sampling rate for IVRS voice files?

The recommended sampling rate for wave files is 8 KHz, 16 bit, mono.

Q6) What are the supported voice devices?

It includes Sangoma, Digium, Caudalfin, Synway, Dinstar etc.

Q7) Which database it is supported?

MYSQL

Q8) Is database access possible in IVRS?

Yes Database access in possible via DB plugin which supports ODBC connections.

Q9) Is Support Text to speech functionality?

Yes its supports

Q10) How we can get inputs given by customer via IVRS?

We provide the User interface with the facility of login credentials. There will be separate section of MIS to get detailed information by applying multi searching filters with Caller Number, caller connect time, disconnect time, call duration & Inputs punched by the caller etc.

Q11) What Operating system requires hosting User Interface application?

It’s a window based application and need a window PC to be hosted.

Q12) It’s a window based application and need a window PC to be hosted.

We have a team of Technical Support Engineers to contact them you can call on 0120-4763963 or write us on support@ariasolutions.net. They will help you for the minor problems remotely or if any major issues exist that will be sorted out by aligning physical visit as well. Our Business hours are 09:30am to 06:30pm Monday-Saturday.

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Our Testimonials

Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.

E. Prasad - Customer

We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services

Rohit Kumar - Customer

We are using the Dialer of Aria Telecom Solutions. Aria Dialer is being used since 2010. Product is advantageous towards customer satisfaction

Ramesh kumar - Customer

We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch

Sumit Nigam - Customer

We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions (p) Ltd. Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.

Udham Singh Nagar - Customer

We are using Voice Logger of Aria Telecom Solutions Pvt. Ltd. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.

Vikas Bhatt - Customer

As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.

Rahul Kumar - Customer

I am using Voice Logger since 3 years in 5 different locations. Product is really good and the service they provide is on time.

Adarsh Verma - Customer

I am glad to share my feedback with you and convey to all concerned as well. I would like to appreciate Mr. Navdeep Chauhan and Aria Telecom as i contacted him and shared my issue he explained and well managed and make me understand about the process and further knowledge too . It is new experience for me and want to thank you from core of my heart for him ( Mr. Navdeep Chauhan) As per my experience he is very active on his work and full of experience and way to explain "Mentor". I have 15 years of experience in BPO and met many minds and experiences . He is one of diamond !! "Good Luck !! Thank you for coaching me you are a True Mentor "`

Ashwani Thakur IT Manager - Customer

Dear Team, I would like to inform that we always have received support & provide satisfaction resolution on highlighted concern from support team... Thanks All.

P S Team Leader - Customer

I would like to appreciate the level of customer service provided to be by Aria Support Team. After a call our issue has been resolved immediately. Really amazing customer service for the dialer!" Thanx for the best support.

Rajkumar Kumar IT Manager - Customer

"I'd like to compliment you on your fast and efficient online support for the call centre solutions. I have just had a very pleasant and helpful experience with your Aria support Team. Brilliant service, they are patient, prompt, polite. Highly recommended!"

Ajay Ganguly Sr Executive - Customer