Ticketing Management Solution

Aria Ticketing Management Solution is a software system designed to help organizations track, manage, and resolve customer or internal support issues efficiently. It is widely used in customer service centers, IT helpdesks, facilities management, and more. It is commonly used in help desks, IT support, customer service centers, and field service operations. These systems are commonly used in customer service, IT helpdesks, HR departments, facilities management, and more. With 24/7 availability, real-time dashboards, multi-channel integration (email, phone, web, and chat), and automated workflows, our Ticketing Management System is ideal for customer support centers, IT service desks, public service portals, and more.

Ticketing Management Solution Company in Kenya

Aria Telecom is a leading Ticketing Management Solution Company in Kenya, offering reliable, customizable, and user-friendly platforms to streamline customer support, complaint resolution, and service requests across various industries. Our scalable ticketing platforms are designed to suit the needs of government agencies, enterprises, and service-based industries, ensuring efficient workflow automation, real-time tracking, and seamless communication With customizable dashboards, SLA monitoring, multi-channel support (email, SMS, WhatsApp, IVR, and web portal), and advanced analytics, Aria Telecom empowers organizations in Kenya to resolve tickets faster, improve customer satisfaction, and optimize operational efficiency. Aria Telecom’s local and international clients trust our technology for improved issue resolution and enhanced customer satisfaction.

Ticketing Management Solution provider in Kenya

Aria Telecom is a trusted provider of Ticketing Management Solutions in Kenya, offering smart, efficient, and scalable systems tailored for businesses, customer service centers, and government helpdesks. Our solutions help streamline complaint logging, ticket assignment, resolution tracking, and reporting—ensuring faster response times and higher customer satisfaction. With advanced features like automated ticket routing, SLA monitoring, multi-channel integration, and real-time dashboards, our system is ideal for organizations seeking to improve service delivery.

Ticketing Management Solution supplier in Kenya

Aria Telecom is a top-tier supplier of Ticketing Management Solutions in Kenya, offering advanced, user-friendly, and customizable systems tailored to the needs of enterprises, government bodies, and service organizations. Our solution streamlines the entire ticket lifecycle — from ticket creation, assignment, and tracking to resolution — ensuring efficiency, transparency, and faster response times. Our ticketing software helps businesses efficiently manage service requests, complaints, and internal tasks with features. We are one of the top Ticketing Management Solution provider in Kenya with many satisfied clients.

Our Testimonials

Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.

E. Prasad - Customer

We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services

Rohit Kumar - Customer

We are using the Dialer of Aria Telecom Solutions. Aria Dialer is being used since 2010. Product is advantageous towards customer satisfaction

Ramesh kumar - Customer

We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch

Sumit Nigam - Customer

We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions (p) Ltd. Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.

Udham Singh Nagar - Customer

We are using Voice Logger of Aria Telecom Solutions Pvt. Ltd. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.

Vikas Bhatt - Customer

As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.

Rahul Kumar - Customer

I am using Voice Logger since 3 years in 5 different locations. Product is really good and the service they provide is on time.

Adarsh Verma - Customer

I am glad to share my feedback with you and convey to all concerned as well. I would like to appreciate Mr. Navdeep Chauhan and Aria Telecom as i contacted him and shared my issue he explained and well managed and make me understand about the process and further knowledge too . It is new experience for me and want to thank you from core of my heart for him ( Mr. Navdeep Chauhan) As per my experience he is very active on his work and full of experience and way to explain "Mentor". I have 15 years of experience in BPO and met many minds and experiences . He is one of diamond !! "Good Luck !! Thank you for coaching me you are a True Mentor "`

Ashwani Thakur IT Manager - Customer

Dear Team, I would like to inform that we always have received support & provide satisfaction resolution on highlighted concern from support team... Thanks All.

P S Team Leader - Customer

I would like to appreciate the level of customer service provided to be by Aria Support Team. After a call our issue has been resolved immediately. Really amazing customer service for the dialer!" Thanx for the best support.

Rajkumar Kumar IT Manager - Customer

"I'd like to compliment you on your fast and efficient online support for the call centre solutions. I have just had a very pleasant and helpful experience with your Aria support Team. Brilliant service, they are patient, prompt, polite. Highly recommended!"

Ajay Ganguly Sr Executive - Customer