Call Centre Suite Appliances

Call centre suite appliances is a suite of software products that includes multiple integrated components used in call centre.Call centre suite appliancescan be used for inbound as well as outbound call centre.Call centre suite appliancesempowers Supervisors, Managers and Employees by providing all the required tools for running a call centre.

Call centre suite appliances provider in India

We are Call centre suite appliances provider in India which can improve the performance & efficiency of call Centre. Parth UCS is small box but rich in features & stable hardware. it can make the Call Centre Technology available in budget. We provideCall centre suite appliances with all features like call recording, click to call, ACD, IVR, CRM etc. We offer the Call centre suite appliances for call centres, Real Estate, Airlines, Hospitals and government sector etc.

Best call centre suite software

Best call centre suite software automates the flow of incoming and outgoing calls.Best call centre suite softwarecan be an inbound call centre software or an outbound call centre software according to the business requirements. Whenever an inbound customer query comes in, the software routes it to the best suited agent using intelligent routing algorithms via an ACD routing.

PARTH CALL CENTRE SUITE APPLIANCES

Connect Agent on IP Phone, Soft Phone, Analog Phone or on existing PBX
Connect Agent on Mobile Phone
Agent Can be with or without Computer
Inbuilt SIP TRUNK
Inbuilt Hard disk for Recording & data storage

Support Inbound as well as outbound process
Support International & Domestic Call process
Support ISDN PRI, GSM Trunk, Analog Trunk & VOIP Trunk
Support Various Dialling Options like Preview, Progressive & Predictive
Can Connect with your existing EPABX through SIP or ISDN PRI

PARTH UCS is equipped with all call centric traits. It boosts up the efficiency level of a call Centre up to six times with its efficient features that are inbuilt in a ready to install box.

Cost irrespective: The small appliance is economical with all the default features for the call Centre industry.
Multiple trunk connectivity: Parth UCS can be used for both inbound and outbound processes as it is capable of multiple trunk setup like inbuilt SIP trunk connectivity for international/domestic trunk connectivity and multiple through CTI hardware.
User Friendly Agent/Admin Interface: The interface of both agent and admin is user friendly and eye catchy with all the functionalities. Let’s the user to go into depth with an ease of fetching each and every related detailed information.

Inbound & outbound

Parth UCS offers both inbound and outbound communications within a single interface

Call Recording

Parth UCS record all inbound and outbound calls in built-in hard disk for further listening to any call recordings at any time to ensure compliance with quality standards.

On Call Options

Parth UCS offers many important on call features like hold, mute, transfer and call conferencing

Call Queues Options

Parth UCS offer comprehensive call distribution mechanism to enhance your callers call queue waiting experience with features such as queue callback, custom music and messages

Click-to-call

Parth UCS offer click to call API to integrate with any third-party CRM

Call Disposition

After completion of each call add call summary notes and disposition codes to your call log and integrated CRM to ensure that relevant customer information is retained. Parth UCS offer three level customizable Disposition.

Office hours module

Parth UCS offer flexibility to fix business hours as per your convenience

Intelligent Routing

Parth UCS is very intelligent & flexible routing your call to local extension or on external mobile or landline number

Automatic Call distributor (ACD)

Parth UCS can distribute your call as per your choice, you can use multiple campaign & department as per requirement. ACD department can be selected in IVR message.

Interactive Voice Response System (IVRS)

Parth UCS offer UI to configure multi-level IVR to ensure better performance. Caller can reach directly to desired departments without any manual intervention

Skill based Routing

Aria Parth UCS has multiple options to use for call distribution like ACD, UCD, Skill based routing etc.

Forward-to-Phone

Parth UCS has flexibility to connect calls to mobile phones, SIP phones or landline to enable your team to remain connected, even when working remotely.

Number Masking

Parth UCS UI ensure customer privacy and retain business by encrypting the customer’s and vendor’s number, disallowing them to directly contact each other

Computer Telephony Integration (CTI)

Parth UCS offer Computer Telephony Integration to connect with your CRM, you can have the benefits of not toggling between applications for a comprehensive customer interaction

Business Tools Integration

Parth UCS offer seamless integration with CRM, help desk software, ticketing platform and other business applications

Contact History

Parth UCS display customer interaction history on executive screen, including previous calls, remarks etc..

Webchat

Parth UCS can be integrated with aria namaste LiveChat on your website and engage with the Customers in real time to provide instant resolution

Integrated SMS/ Email

SMS/Email can be integrated through API with Parth UCS to maximize the use of communicators time by connecting the providers to the customers at a quick pace.

Call Monitoring

Aria Parth UCS offer tool to administrator to listen to calls in real-time, without the agent or the caller knowing, to silently guarantee quality standards are being met

Call Monitoring

Aria Parth UCS offer tool to administrator to listen to calls in real-time, without the agent or the caller knowing, to silently guarantee quality standards are being met

Call Barging

Drop in on live calls to speak with both the caller and agent to reduce call transfers and increase customer satisfaction.

Application: Wherever you talk about communication or call Centre, ARIA stands along with the solution you require. With the product that would give you an effective and relevant output.

It can be applicable in

Call Centres
Hospitals
Insurance sector
Real Estate
Travel and tourism
Business
Airlines
Government Sector

PARTH_UCS gives the organization all the benefits that will help out in growth, keeping in mind all the aspects related to the communication process.

Reporting Management: It has the ability to get all sort of possible reports that would not let any factor to hit the accuracy ratio of the organization. We can talk about this in terms of agent reports, call reports, call history, recordings and lot more
Client Satisfaction: ARIA believes in client satisfaction with the product being given. We are here to serve our clients to the best of our team efforts.

Model: Parth 10C

Parth 10C is a complete CCS ^® call Centre solution for a 10 seated call Centre with all the functionalities of the admin and the agent panel. It is small appliances with a stable hardware and inbuilt IP PBX functionality. PARTH UCS can be used both for inbound and outbound call Centres.

Model: Parth 15C

Parth 15C is a complete CCS ^® call Centre solution for a 15 seated call Centre with all the functionalities of the admin and the agent panel. It is small appliances with a stable hardware and inbuilt IP PBX functionality. PARTH UCS an be used both for inbound and outbound call Centres.

Model: Parth 20C

Parth 20C is a complete CCS ^® call Centre solution for a 20 seated call Centre with all the functionalities of the admin and the agent panel. It is small appliances with a stable hardware and inbuilt IP PBX functionality. PARTH UCS an be used both for inbound and outbound call Centres.

Model: Parth 25C

Parth 25C is a complete CCS ^® call Centre solution for a 25 seated call Centre with all the functionalities of the admin and the agent panel. It is small appliances with a stable hardware and inbuilt IP PBX functionality. PARTH UCS an be used both for inbound and outbound call Centres.

Model: Parth 30C

Parth 30C is a complete CCS ^® call Centre solution for a 30 seated call Centre with all the functionalities of the admin and the agent panel. It is small appliances with a stable hardware and inbuilt IP PBX functionality. PARTH UCS an be used both for inbound and outbound call Centres.

Model: Parth 40C

Parth 40C is a complete CCS ^® call Centre solution for a 40 seated call Centre with all the functionalities of the admin and the agent panel. It is small appliances with a stable hardware and inbuilt IP PBX functionality. PARTH UCS an be used both for inbound and outbound call Centres.

Model: Parth 50C

Parth 50C is a complete CCS ^® call Centre solution for a 50 seated call Centre with all the functionalities of the admin and the agent panel. It is small appliances with a stable hardware and inbuilt IP PBX functionality. PARTH UCS an be used both for inbound and outbound call Centres.

Model: Parth 60C

Parth 60C is a complete CCS ^® call Centre solution for a 60 seated call Centre with all the functionalities of the admin and the agent panel. It is small appliances with a stable hardware and inbuilt IP PBX functionality. PARTH UCS an be used both for inbound and outbound call Centres.

General

Q:1 - What kind of server I need ?

Aria PARTH UCS is embedded solution, there is no requirement of server. It is plug & play device.

Q:2 - Is there any minimum internet speed to be able to use Dialer?

For domestic process, you do not need internet to run the process, You just need normal internet broadband for technical support. If it is international process & you calling through VOIP minutes, then you need internet leased line with static IP.

Q:3 - How long does setup take to install?

Being a standalone device it does not required a complex configuration. It is just plug & play device.

Q:4 - Will my agents have to undergo a specific training to be able to use Parth UCSSolution?

Aria Parth UCS offers a very simplistic User Interface, which is familiar with traditional dialers. Any person with usual computer knowledge can easily work on it. Depending on the CRM that you integrate it with, there might be some need of basic training.

Q:5 - Can Parth UCS be customized to meet specifications of my business?

Parth UCS solutions offer a number of customization options to setup the agent accounts, route the calls, IVR messages, etc. that can be used to meet the various business specific needs.

Dialer Related

Q:6 - Is dialing speed controllable?

ParthUCS has option to chance pace of dialing as per your requirement, but you should have sufficient trunk channels to meet the pace.

Q:7 - there any limit with the number of campaigns that I can run?

There is no certain limit on the number of campaigns that you can run at a time with our PARTH UCS. Further you can assign multiple ACD group under the campaign.

Inbound Related

Q:8 - Can I have IVR in this with multiple language & department?

Yes, you can have IVR call flow with language Option & multiple department option.

Q:9 - Can I run multiple IVR on different number?

Yes, you can

Security Related

Q:10 - Is my data secured?

As the data is in your premises only, So your data will be 100% secure.

Q:11 - Can I hide number in UI?

Yes, you can hide partial number to secure your data in Agent/ Supervisor UI.

Agent Related:

Q:12 - Can I have Customer detail on my agent computer screen?

Parth UCS has 45 field customizableCRM, Agent can see previously saved agent detail his call history etc.

Q:13 - Can I have run call Centre without agent computer?

Parth UCS has agent option with or without GUI , So you can run call Centre without have computer at each agent desk. In that case, you need to buy Aria AR50P IP Phone for all agents.

Q:14 - Can My agent be on move with mobile phone or land line?

Aria PARTH UCS has option to login agent from outside the office through mobile phone or land line.

Integration

Q:15 - I am using EPABX with ISDN PRI, so can my agent continue using the EPABX extensions with PARTH?

PARTH UCS can work with your existing EPABX seamlessly irrespective of the type of process (Inbound or outbound). You do not need to waste your investment.

Q:16 - Is it possible to Integrate PARTH with CRM?

PARTH UCS has option to call web services to open third party we based CRM for pop-up & API for click to dial from third party CRM. Further Integration is also possible.

Q:17 - Is it possible to integrate SMS & Email?

Parth has option to integrate SMS & Email API to send alerts on various dispositions.

Trunk Connectivity

Q:18 - What type of telephone lines I can connect with Parth?

Parth UCS has inbuilt VOIP/ SIP connectivity & also has option to insert ISDN PRI card. Further Analog trunk & GSM can be connected through gateways.

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Our Testimonials

Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.

E. Prasad - Customer

We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services

Rohit Kumar - Customer

We are using the Dialer of Aria Telecom Solutions. Aria Dialer is being used since 2010. Product is advantageous towards customer satisfaction

Ramesh kumar - Customer

We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch

Sumit Nigam - Customer

We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions (p) Ltd. Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.

Udham Singh Nagar - Customer

We are using Voice Logger of Aria Telecom Solutions Pvt. Ltd. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.

Vikas Bhatt - Customer

As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.

Rahul Kumar - Customer

I am using Voice Logger since 3 years in 5 different locations. Product is really good and the service they provide is on time.

Adarsh Verma - Customer

I am glad to share my feedback with you and convey to all concerned as well. I would like to appreciate Mr. Navdeep Chauhan and Aria Telecom as i contacted him and shared my issue he explained and well managed and make me understand about the process and further knowledge too . It is new experience for me and want to thank you from core of my heart for him ( Mr. Navdeep Chauhan) As per my experience he is very active on his work and full of experience and way to explain "Mentor". I have 15 years of experience in BPO and met many minds and experiences . He is one of diamond !! "Good Luck !! Thank you for coaching me you are a True Mentor "`

Ashwani Thakur IT Manager - Customer

Dear Team, I would like to inform that we always have received support & provide satisfaction resolution on highlighted concern from support team... Thanks All.

P S Team Leader - Customer

I would like to appreciate the level of customer service provided to be by Aria Support Team. After a call our issue has been resolved immediately. Really amazing customer service for the dialer!" Thanx for the best support.

Rajkumar Kumar IT Manager - Customer

"I'd like to compliment you on your fast and efficient online support for the call centre solutions. I have just had a very pleasant and helpful experience with your Aria support Team. Brilliant service, they are patient, prompt, polite. Highly recommended!"

Ajay Ganguly Sr Executive - Customer

call centre suite appliances