TEC Approved Call Center Software

Our Call center software is a technology solution designed to help businesses manage inbound and outbound customer interactions efficiently. It provides tools for handling voice calls, emails, live chats, social media messages, and SMS in a centralized system. Aria Telecom is a TEC Approved Call Center Software developer ,offering advanced solutions to enhance customer interactions, improve agent efficiency, and streamline call center operations. Our software includes features like predictive dialers, IVR systems, omni channel support, real-time analytics, CRM integration, and AI-powered automation to optimize call center operations.

TEC Approved Call center software Company in India

Aria Telecom is a leading TEC Approved Call Center Software Company, offering customized solutions designed to enhance customer service, streamline operations, and improve communication efficiency. We offer advanced call center solutions, including predictive dialers, IVR systems, omni-channel communication, and cloud-based complaint management systems. Our TEC Approved software enhances customer interactions, automates workflows, and improves agent productivity. Aria Telecom provides advanced TEC Approved Call Center Software solutions in India, helping businesses optimize customer engagement with powerful automation and AI-driven insight.

TEC Approved Call center software provider in India

Aria Telecom is a leading TEC Approved Call Center Software provider, offering advanced solutions to enhance customer communication and streamline call center operations. Our software is designed to improve efficiency, automate processes, and provide seamless customer interactions across multiple channels. Aria Telecom’s TEC approved Call Center Software is ideal for BPOs, customer support centers, government helplines, and enterprises looking for a scalable communication solution.

TEC Approved Call center software supplier in India

Aria Telecom is a leading TEC Approved Call Center Software supplier in India, offering advanced, cost-effective, and customizable solutions to enhance customer service and operational efficiency. Our TEC Approved software is designed to support inbound, outbound, and blended call center operations with features like predictive dialing, IVR integration, real-time analytics, and CRM integration. Our solutions cater to businesses of all sizes, ensuring seamless communication, improved agent productivity, and superior customer experience. Whether you need cloud-based or on-premise call center software, Aria Telecom delivers scalable and innovative solutions tailored to your requirements.

TEC Approved Call Center Software

Automatic Call distributor (ACD)
Call Barging
Call Disposition
Call Monitoring
Call Queues Option
Call Recording

Click-to-call
Computer Telephony Integration (CTI)
Contact History
Cost irrespective
Forward-to-Phone
Integrated SMS/ Email

Interactive Voice Response System (IVRS)
Multiple trunk connectivity
Number Masking
Skill based Routing
User Friendly Agent/Admin Interface
Web chat

Agent Can be with or without Computer
Connect Agent on IP Phone, Soft Phone, Analog Phone, existing PBX and Mobile Phone
Connects easily with your existing EPABX through SIP or ISDN PRI
Great for Inbound and outbound process
Inbuilt SIP TRUNK and Hard disk for Recording & data storage
Support auto dialing options like Preview, Progressive & Predictive
Support ISDN PRI, GSM Trunk, Analog Trunk & VOIP Trunk
Supports International & Domestic Call process

Aria contact Centre solution is perfectly designed for

It can be applicable in

Call Centres
Hospitals
Insurance sector
Real Estate
Travel and tourism
Business
Airlines
Government Sector

Higher client satisfaction
Better monitoring of agent’s work
Cost effective solution with extensive features
24X7 customer service for aria customers

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Our Testimonials

Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.

E. Prasad - Customer

We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services

Rohit Kumar - Customer

We are using the Dialer of Aria Telecom Solutions. Aria Dialer is being used since 2010. Product is advantageous towards customer satisfaction

Ramesh kumar - Customer

We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch

Sumit Nigam - Customer

We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions (p) Ltd. Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.

Udham Singh Nagar - Customer

We are using Voice Logger of Aria Telecom Solutions Pvt. Ltd. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.

Vikas Bhatt - Customer

As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.

Rahul Kumar - Customer

I am using Voice Logger since 3 years in 5 different locations. Product is really good and the service they provide is on time.

Adarsh Verma - Customer

I am glad to share my feedback with you and convey to all concerned as well. I would like to appreciate Mr. Navdeep Chauhan and Aria Telecom as i contacted him and shared my issue he explained and well managed and make me understand about the process and further knowledge too . It is new experience for me and want to thank you from core of my heart for him ( Mr. Navdeep Chauhan) As per my experience he is very active on his work and full of experience and way to explain "Mentor". I have 15 years of experience in BPO and met many minds and experiences . He is one of diamond !! "Good Luck !! Thank you for coaching me you are a True Mentor "`

Ashwani Thakur IT Manager - Customer

Dear Team, I would like to inform that we always have received support & provide satisfaction resolution on highlighted concern from support team... Thanks All.

P S Team Leader - Customer

I would like to appreciate the level of customer service provided to be by Aria Support Team. After a call our issue has been resolved immediately. Really amazing customer service for the dialer!" Thanx for the best support.

Rajkumar Kumar IT Manager - Customer

"I'd like to compliment you on your fast and efficient online support for the call centre solutions. I have just had a very pleasant and helpful experience with your Aria support Team. Brilliant service, they are patient, prompt, polite. Highly recommended!"

Ajay Ganguly Sr Executive - Customer