logo
Call Center Suite

Our Call Center Suite is ready to use appliance with all call center features like predictive dialer, voice logger, ACD, IVR, CRM, Disposition, MIS etc. Our call center suite can be easily integrated with SMS/email, Existing CRM/database etc.

Call Center Suite Appliance Manufacturer in New Delhi, India

We are a leading Call Center Suite Appliance Manufacturer in New Delhi, India. We provide better customer service with advance features.

Call center Suite software for small business

Call center suite software improve the performance & efficiency of small business & industries. We provide the best call center suite software which provide an enterprise grade telecom experience for small businesses. It gives all the benefits in regards to communication process.

Call center suite provider in Delhi

ARIA Telecom is a leading provider of call center suite in low budget. Extend suport to Call Centre, Hospitals, Insurance, Real Estate, Travel & Tourism, Business & Government sector.

Call Center Suite

PARTH CALL CENTER SUITE APPLIANCES

  • Connect Agent on IP Phone, Soft Phone, Analog Phone or on existing PBX
  • Connect Agent on Mobile Phone
  • Agent Can be with or without Computer
  • Inbuilt SIP TRUNK
  • Inbuilt Hard disk for Recording & data storage
  • Support Inbound as well as outbound process
  • Support International & Domestic Call process
  • Support ISDN PRI, GSM Trunk, Analog Trunk & VOIP Trunk
  • Support Various Dialling Options like Preview, Progressive & Predictive
  • Can Connect with your existing EPABX through SIP or ISDN PRI

PARTH UCS is equipped with all call centric traits. It boosts up the efficiency level of a call Center up to six times with its efficient features that are inbuilt in a ready to install box.

  • Cost irrespective: The small appliance is economical with all the default features for the call Center industry.
  • Multiple trunk connectivity: Parth UCS can be used for both inbound and outbound processes as it is capable of multiple trunk setup like inbuilt SIP trunk connectivity for international/domestic trunk connectivity and multiple through CTI hardware.
  • User Friendly Agent/Admin Interface: The interface of both agent & admin is user friendly with all the functionalities. Permit the user to go in depth with an ease of fetching detailed information.

Inbound & outbound

Parth UCS offer Inbound and Outbound communication within a single interface

Call Recording

Parth UCS records Inbound and Outbound calls inbuilt in hard disk for listening to any call recording at any time to ensure compliance with quality standards.

On Call Options

Parth UCS offers many important on call features like hold, mute, transfer and call conferencing

Call Queues Options

Parth UCS offer comprehensive call distribution mechanism to enhance your callers call queue waiting experience with features such as queue callback, custom music and messages

Click-to-call

Parth UCS offer click to call API to integrate with any third-party CRM

Call Disposition

After completion of each call, add call summary notes and disposition codes to your call log and integrated CRM to ensure that relevant customer information is retained. Parth UCS offer three level customizable Disposition.

Office hours module

Parth UCS offer flexibility to fix business hours as per your convenience

Intelligent Routing

Parth UCS is very intelligent & flexible routing your call to local extension or on external mobile or landline number

Automatic Call distributor (ACD)

Parth UCS can distribute your call as per your choice, you can use multiple campaign & department as per requirement. ACD department can be selected in IVR message.

Interactive Voice Response System (IVRS)

Parth UCS offer UI to configure multi-level IVR to ensure better performance. Caller can reach directly to desired departments without any manual intervention

Skill based Routing

Aria Parth UCS has multiple options to use for call distribution like ACD, UCD, Skill based routing etc.

Forward-to-Phone

Parth UCS has flexibility to connect calls to mobile phones, SIP phones or landline to enable your team to remain connected, even when working remotely.

Number Masking

Parth UCS UI ensure customer privacy and retain business by encrypting the customer’s and vendor’s number, disallowing them to directly contact each other

Computer Telephony Integration (CTI)

Parth UCS offer Computer Telephony Integration to connect with your CRM, you can have the benefits of not toggling between applications for a comprehensive customer interaction

Business Tools Integration

Parth UCS offer seamless integration with CRM, help desk software, ticketing platform and other business applications

Contact History

Parth UCS display customer interaction history on executive screen, including previous calls, remarks etc..

Webchat

Parth UCS can be integrated with aria namaste LiveChat on your website and engage with the Customers in real time to provide instant resolution

Integrated SMS/ Email

SMS/Email can be integrated through API with Parth UCS to maximize the use of communicators time by connecting the providers to the customers at a quick pace.

Call Monitoring

Aria Parth UCS offer tool to administrator to listen to calls on real-time without letting the knowledge to agent or the caller. It silently guarantee quality standards are being met

Call Monitoring

Aria Parth UCS offer tool to administrator to listen to calls in real-time, without the agent or the caller knowing, to silently guarantee quality standards are being met

Call Barging

Drop in on live calls to speak with both the caller and agent to reduce call transfers and increase customer satisfaction.

Application: Wherever you talk about communication or call Center, ARIA stands along with the solution you require. With the product that would give you an effective and relevant output.

It can be applicable in

  • Call Centers
  • Hospitals
  • Insurance sector
  • Real Estate
  • Travel and tourism
  • Business
  • Airlines
  • Government Sector

PARTH_UCS gives the organization all the benefits that will help out in growth, keeping in mind all the aspects related to the communication process.

  • Reporting Management: It has the ability to get all sort of possible reports that would not let any factor to hit the accuracy ratio of the organization. We can talk about this in terms of agent reports, call reports, call history, recordings and lot more
  • Client Satisfaction: ARIA believes in client satisfaction with the product being given. We are here to serve our clients to the best of our team efforts.

Model: Parth 10C

Parth 10C is a complete call Center solution for a 10 seated call Center with all the functionalities of the admin and the agent panel. It is small appliances with a stable hardware and inbuilt IP PBX functionality. PARTH UCS can be used both for inbound and outbound call Centers.

Model: Parth 15C

Parth 15C is a complete CCS ® call Center solution for a 15 seated call Center with all the functionalities of the admin and the agent panel. It is small appliances with a stable hardware and inbuilt IP PBX functionality. PARTH UCS an be used both for inbound and outbound call Centers.

Model: Parth 20C

Parth 20C is a complete call Center solution for a 20 seated call Center with all the functionalities of the admin and the agent panel. It is small appliances with a stable hardware and inbuilt IP PBX functionality. PARTH UCS an be used both for inbound and outbound call Centers.

Model: Parth 25C

Parth 25C is a complete call Center solution for a 25 seated call Center with all the functionalities of the admin and the agent panel. It is small appliances with a stable hardware and inbuilt IP PBX functionality. PARTH UCS an be used both for inbound and outbound call Centers.

Model: Parth 30C

Parth 30C is a complete CCS ® call Center solution for a 30 seated call Center with all the functionalities of the admin and the agent panel. It is small appliances with a stable hardware and inbuilt IP PBX functionality. PARTH UCS an be used both for inbound and outbound call Centers.

Model: Parth 40C

Parth 40C is a complete CCS ® call Center solution for a 40 seated call Center with all the functionalities of the admin and the agent panel. It is small appliances with a stable hardware and inbuilt IP PBX functionality. PARTH UCS an be used both for inbound and outbound call Centers.

Model: Parth 50C

Parth 50C is a complete CCS ® call Center solution for a 50 seated call Center with all the functionalities of the admin and the agent panel. It is small appliances with a stable hardware and inbuilt IP PBX functionality. PARTH UCS an be used both for inbound and outbound call Centers.

Model: Parth 60C

Parth 60C is a complete CCS ® call Center solution for a 60 seated call Center with all the functionalities of the admin and the agent panel. It is small appliances with a stable hardware and inbuilt IP PBX functionality. PARTH UCS an be used both for inbound and outbound call Centers.

General

Dialer Related

Inbound Related

Security Related

Agent Related:

Integration

Trunk Connectivity

connectivity diagram

Company Achievements

5000+

Projects Delivered

10000+

Satisfied Clients

7

Winning Awards

4.4

Company Ratings

Our Testimonials

enquire